Field Service Representative

Implus; Durham (NC); On-site; USD 42,000 - 70,000; Full time

Job summary

Implus Footcare, LLC is seeking a driven Field Service Representative to lead seasonal go-to-market and service strategies in the Balega, Implus and partner brand portfolio. This role requires frequent travel, education, promotion, and merchandising tasks across assigned accounts and events.

The ideal candidate has 2–3 years in marketing/sales, strong communication, and the ability to build retailer relationships while managing travel and expenses.

Qualifications

• Bachelor's degree in related field OR 2 years of marketing/sales experience.
• Experience in run/outdoor specialty preferred.
• Strong time management, planning, and organizational skills.
• Excellent written and verbal communication skills.
• Familiarity with Balega product line.

Responsibilities

• Support retailers with in-person visits, demos, and events.
• Deliver product presentations to staff and customers.
• Build relationships with retailers and community partners to drive sell-through.
• Manage travel, expenses, and field assets.
• Provide social media content for review by Social Media Manager.
• Travel up to 60% within the MidAtlantic region and weekends.
• Maintain timely field activity reports.

Skills

Marketing

Sales

Event promotion

Communication skills

Independent worker

Travel availability

Education

Bachelor's degree in related field

2 years experience in marketing/sales

Tools

Outlook

MS Office

Job description

Job Details

Job Location: NC - Durham, NC 27709

Position Type: Full-time

Job Shift: Traditional (Monday-Friday: 8am-5pm)

Job Category: Sales

Implus Footcare, LLC is an industry-leading global consumer packaged goods company with 20+ brands in footwear accessories, hosiery, specialty running, outdoor, fitness and movement categories. Implus is headquartered in Research Triangle Park in Durham, NC with locations in the United States, Australia, Canada, Europe, Hong Kong, and South Africa. Our brand family includes Balega, Harbinger, TriggerPoint, Perfect, Sport-Brella, DryGuy, SKLZ, RockTape, Sof Sole, Stabil, Spenco, Yaktrax, Apara, Airplus, Sneaker Balls, Sof Comfort, Little Hotties, Forcefield. From insoles, socks, and shoe care to fitness equipment and seasonal accessories, Implus' products are sold in over 80,000 retail locations across North America and in over 70 countries worldwide.

At Implus we are committed to creating and sustaining an inclusive culture. We encourage & value different perspectives and are seeking a Field Service Representative who shares our commitment to inclusivity and enjoys working collaboratively with colleagues from diverse backgrounds.

POSITION SUMMARY:

The Balega Field Service Representative is a motivated self-starter who will lead and execute seasonal go-to-market and service strategies in specified distribution channels within their assigned territory. This role will foster growth, excitement, and awareness within the community by conducting education, promotion, social media posts, and merchandising tasks for Balega, Implus, and its products. The Balega Field Service Representative will also establish meaningful and lasting relationships with retailers, community partners, and consumers to drive sell-through of Balega products and increase market share. This role is ideal for someone who loves being on the road and enjoys connecting with people. Frequent travel to assigned accounts, designated consumer events, races, and weekend activities is an essential function of the position. Remote (Home-Based)- Delaware, Baltimore, DC area of the MidAtlantic Region.

Essential Job Function:

• Support retailers through in-person visits, demos, working the sales floor, and partnering for local expos


• Conduct clear and persuasive product presentations to educate and motivate retail staff and customers


• Engage with community and retail partners to create excitement and brand awareness around Balega (and TriggerPoint / RockTape as appropriate)


• Implement merchandising or promotional activations with product and POP


• Provide support for Balega. TriggerPoint, and RockTape through education and product presentations at REI and Scheels


• Represent Balega at local (and select national) events, races, and expos


• Complete detailed and accurate field activity reports turned in immediately after field visits


• Maintain organization and appearance of field assets and product samples


• Uphold fiscal responsibility by managing travel, expenses, promotional material, and seeds


• Ensure in-field activities align with seasonal go-to-market strategies and sales goals established by the leadership team


• Strategize with Sales Reps to create a service plan to support brand growth in assigned territory


• Collaborate with other members of the Field Service Team to create and implement unique education initiatives and activations


• Be the "eyes and ears" of the company: collect and relay feedback on Balega products, competitor brands, and industry trends being seen while visiting accounts and attending events


• Bring your experience, ideas, and unique perspective to the team to contribute to the continued growth and success of The Field Service Team and Balega


• Provide Social Media content for review and posting by our Social Media Manager through proper networks


• This role requires frequent travel within the MidAtlantic as far south as Richmond, VA, as far north as Buffalo, NY, and as far west as Pittsburgh, PA based upon assigned account priorities, designated consumer events, races. It does require working on weekends.


• Up to 60% travel with peaks in Spring and Fall

Minimum Qualifications: Knowledge/Skills/Abilities

• 2-3 years of experience in marketing, sales, run or outdoor specialty.


• Familiarity with the Balega product line


• Strong time management, planning, and organizational skills


• Excellent written and verbal communication skills


• Ability to work well independently, as well as within a team


• Experience working directly with consumers, fitting, and selling technical footwear, insoles, and socks


• Proficient in Microsoft applications including Outlook


• Self-motivated with the desire to show initiative and be proactive


• Location requirement: Remote (Home-Based)- MidAtlantic region

Education & Experience:

A bachelor's degree in a related field of study OR 2 years of experience and professional achievements, ideally in marketing/sales and/or Run/Outdoor Specialty.

Relevant Working Conditions & Physical Demands:

• Frequent travel (typically 2-3 days per week and weekends).


• Observe/Identify: The ability to observe details at close range (within a few feet of the observer).


• Hearing: Ability to effectively communicate with co-workers, customers and vendors.


• Operate: Write, type and use the telephone, copier, and computer systems.


• Stationary position: Must be able to remain in a stationary position 50- 75% of the time.


• Mobility: Occasionally move about inside the office to access file cabinets, office machinery, attend meetings, etc.


• Communicate: Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.


• Move/Transport: Ability to occasionally move boxes weighing up to 25 lbs. for various needs with or without accommodations · Exposed: Standard climate-controlled office setting and Outdoor Events

Implus is an Equal Opportunity/Affirmative Action Employer and committed to creating a diverse and inclusive company culture. All qualified applicants will receive consideration for employment without regard to race, color, religion/belief, sex, national origin, gender identity, sexual orientation, age, protected veteran status, disability status, or any other protected status under the law.

Individuals needing a reasonable accommodation should contact [e-mail]