Field Service Representative

Nalco Water, An Ecolab Company; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Matching

Company-paid pension

Stock purchase plan

Paid parental leave

Childcare resources

Job summary

Nalco Water, An Ecolab Company, is seeking a Field Service Representative I to service cooling, disinfection, and water treatment systems in customer sites around Austin, TX. You’ll operate in a field role, solving technical issues and ensuring system reliability.

You will join a team that values hands-on problem solving, autonomy, and a strong safety culture, with growth opportunities through industry-leading training.

Qualifications

• High school diploma or equivalent is required.
• 1 year of experience in water treatment or an industrial environment is preferred.
• Current and valid Driver’s License with no restrictions is required.
• No immigration sponsorship available for this position.

Responsibilities

• Deliver field service and support for water treatment systems.
• Build trusted relationships with customers and perform routine service in the field.
• Adhere to safety policies and procedures and document data.

Skills

Mechanical aptitude

Education

High school diploma or equivalent

Associate’s degree or trade school certification

Tools

Microsoft Office Suite

Job description

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.

Ecolab is seeking a Field Service Representative I where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment and disinfection systems across a variety of industries. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

How You’ll Make An Impact

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escal ...
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required

Position Details

• This position will be based in Austin, TX
• The territory for this position covers a 60-mile radius
• Targeted accounts are within the Micro Electronic industry

What’s Unique About This Role

• You’ll work in a dynamic, hands-on environment with autonomy and support
• You’ll help customers meet sustainability goals while protecting their critical assets
• You’ll gain access to industry-leading training and development programs

Minimum Qualifications

• High school diploma or equivalent
• 1 year of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position

Physical Requirements Of Position

• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Preferred Qualifications

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

What’s In It For You

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of