Field Service Program Manager

XNRGY Climate Systems; Mesa (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

XNRGY Climate Solutions is seeking a hands-on Field Service Program Manager to own the end-to-end service program lifecycle for mission-critical HVAC and data center systems. You will lead cross-functional teams, drive scalable processes, and ensure quality, delivery, and customer outcomes across multiple sites in North America.

The role requires strong program management, operational discipline, and a continuous improvement mindset to support rapid growth.

Qualifications

• 8+ years of progressive experience in service operations or program management.
• Proven track record managing complex service programs with highly technical products.
• Experience in manufacturing, HVAC, or data center environments preferred; adjacent complex industries encouraged.
• Experience with ERP/CRM systems, service management platforms, and dashboards.
• Engineering background preferred; strong operational, business, or technical PM experience considered.
• Willingness to travel across the U.S. (50–80%), with regular time at the Arizona office.

Responsibilities

• Apply program and project management methodologies for scalable, repeatable service execution.
• Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, field support).
• Establish program governance, standard work, and execution frameworks across projects and regions.
• Ensure safety compliance and execution readiness across field activities.
• Track progress, risks, and dependencies; adjust plans to meet delivery timelines.

Skills

Program management

Cross-functional leadership

Agile/Lean

Communication

Travel availability

Education

Engineering background preferred

Tools

ERP/CRM systems

Service management platforms

Performance dashboards

Job description

Company Overview

XNRGY Climate Solutions is a leading North American provider of sustainable, high-performance air handling and liquid cooling systems. With HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing.

Opportunity

The successful candidate will join a rapidly growing team helping build the infrastructure behind one of the most transformative markets of our time: AI. With two brand-new production facilities now operational in Arizona—manufacturing chillers, CRAHs, and related systems—XNRGY has increased its manufacturing capacity by 200% in less than 12 months, with continued expansion ahead.

Position Overview

The Field Service Program Manager leads the end-to-end service program lifecycle, ensuring every unit meets XNRGY’s quality, performance, and customer delivery standards. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies. The position drives program-level visibility, manages execution across cross-functional teams, and implements scalable processes to support rapid growth. Success in this role requires strong program management capabilities, operational discipline, and a continuous improvement mindset to deliver consistent, high-quality customer outcomes at scale.

Candidate Profile

We are seeking a hands-on, analytical leader with a strong background in service operations and program management within data center, HVAC, or manufacturing environments. This role requires a proactive problem-solver who thrives in fast-paced, cross-functional settings and is motivated by building structure, systems, and processes that are still evolving. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision, accountability, and ownership across multiple concurrent programs.

Key Responsibilities

Program Management & Execution

• Apply program and project management methodologies (PMI, Agile, Lean) to ensure scalable, repeatable, and cost-effective execution across service programs
• Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support)
• Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions
• Ensure employee supervision, safety compliance, and execution readiness across all field activities
• Track program-level progress, risks, and dependencies, and adjust plans to meet delivery timelines
• Serve as the primary escalation point and strategic liaison with external partners such as General Contractors; construction site presence required

First 12 Months

• Own XNRGY service program execution: Act as primary program lead between XNRGY and its customers for all units shipped across multiple projects.
• Deploy KPIs & Reporting: Launch scalable dashboards to monitor rework timelines, cost efficiency, and field quality performance across programs.
• Support Hypergrowth: Build and standardize service program frameworks aligned with the company’s rapid expansion and increasing service demand.

Experience

• 8+ years of progressive experience in service operations, program management, or project management.
• Proven track record managing complex service programs with highly technical products.
• Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.
• An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered.
• Ability to travel across the U.S. (50–80%), with non-consecutive trips that vary by project needs—from short site visits to full weeks on-site. Candidates not based in Arizona should also expect regular time at the Arizona office.

The successful candidate will also have the following performance and personal competencies

• Execution Excellence: Demonstrates strong planning, program structuring, and follow-through capabilities. Maintains a disciplined approach to managing complex service programs and field operations at scale.
• Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery.
• Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders.
• Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.