Field Service Professional -Tyler, TX

nrg Energy; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card for work use

4-day work weeks (4/10)

Paid training

2 weeks PTO

401(k) with 6% match

Employee Stock Purchase Program

Employee pricing on Smart Home devices

Annual incentive trip

Job summary

NRG Energy’s Vivint Smart Home division seeks Field Service Professional in Tyler, TX to install, service, and sell smart home technology at customer homes.

You’ll evaluate homes, recommend upgrades, and train customers on systems, with a focus on safety, service, and customer satisfaction. This role offers training, incentives, and room for growth within a national team.

Qualifications

• We hire for attitude and train for skill.
• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude and ability to build rapport.

Responsibilities

• Installing, servicing, and troubleshooting smart home devices on-site.
• Evaluate customer homes and recommend equipment upgrades or service enhancements.
• Train homeowners on using their new system to protect their families.

Job description

Career Opportunities: Field Service Professional -Tyler, TX (45500)

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and thepeopleskills to connect? In this role, technicalexpertisemeets salesopportunity. You will be the face of Vivint, installingcutting-edgesmart home technology while proactivelyidentifyingand selling upgraded solutions to provide customers with total peace of mind. Vivint—named one ofForbe’sWorld’s 50 Most Innovative Companies—is looking forField Service Techniciansto join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation:Competitive hourly base pay +uncapped commissionand performance incentives.
• Comprehensive, Paid Training:Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute:Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
• Work-Life Balance:4-day work weeks (4/10 schedule,includesSaturdays) to give you more time for what matters.
• Fully Equipped:We provide all tools, a cell phone, a tablet, and paid licensingrequiredfor job duties.
• The Perks:10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure:Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

A Day in the Life:

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:

• Technical Excellence:Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales:Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education:Training homeowners on how to use their new system to protect their families.
• Growth:Benefitingfrom consistent coaching and leadership training to move up within our national organization.

What We’re Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:

• A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but notrequired.
• Requirements:A valid driver’s license anda good drivingrecord; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements:

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders,i.e.375lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.