Field Service Professional - Nottingham, MD

Vivint; Maryland; On-site; USD 34,426 - 39,316; Full time

Benefits offered by this job

10 paid holidays

2 weeks PTO

401(k) with 6% match

Employee Stock Purchase Program

Company vehicle and gas card

Job summary

Vivint, a leading smart home company in the United States, is seeking Field Service Technicians to join their team. You will be responsible for installing and troubleshooting smart home technology while providing excellent customer service.

This position offers competitive compensation, comprehensive training, and various perks including paid time off and health benefits. We're looking for candidates with a sales mindset, a customer-first attitude, and technical aptitude.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Valid driver’s license and good driving record required.

Responsibilities

• Installing, servicing, and troubleshooting security cameras and smart home technology.
• Evaluating customer homes for equipment upgrades or service enhancements.
• Training homeowners on new systems to protect their families.

Skills

Sales Mindset

Customer First Attitude

Technical Aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbes World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual & on‑the‑job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute: Take‑home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
• Work‑Life Balance: 4‑day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company‑paid incentive trip (plus one guest!).

A Day in the Life:

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on‑site.
• Customer Education: Training homeowners on how to use their new system to protect their families.
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.

What We're Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements: A valid driver’s license and a good driving record; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law.

Physical Requirements:

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e., 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

The base hourly range for this position is: $24.99 – $28.54. The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short‑ and long‑term incentives, and program‑specific awards. In addition, the position may be eligible to participate in the benefits program which includes, but is not limited to, medical, vision, dental, 401(k), and flexible spending accounts.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.