Field Service Professional - New Bern, NC

Vivint; New Bern (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Company vehicle

Gas card

4/10 schedule

Tools provided

Holidays & PTO

401(k) match

Job summary

Vivint Smart Home is seeking a Field Service Technician/Professional to install and service smart home technology with a sales edge. You will be the face of Vivint, conducting on-site installations and recommending upgrades to enhance safety and comfort.

You'll earn a competitive hourly base with uncapped commission, receive comprehensive training, a take-home company vehicle and tools, and a 4/10 schedule to balance life. Join our national team today.

Qualifications

• Experience in retail or service sales is a plus.
• Ability to engage customers with integrity.
• Technical aptitude in install/repair of home systems is helpful.

Responsibilities

• Install, service, and troubleshoot smart home devices on site.
• Evaluate homes to recommend upgrades and upsell services.
• Educate customers on system usage and safety.
• Pursue growth and coaching to advance within the national organization.

Skills

Sales mindset

Customer-focused

Technical aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint‑named one of Forbe's World’s 50 Most Innovative Companies‑is looking for Field Service Technicians to join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual & on‑the‑job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute: Take‑home company vehicle and gas card for work use. We pay for your drive time to and from appointments-you clock in from your driveway.
• Work‑Life Balance: 4‑day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company‑paid incentive trip (plus one guest!).

A Day in the Life:

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on‑site.
• Customer Education: Training homeowners on how to use their new system to protect their families.
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.

What We're Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements: A valid driver's license and a good driving record; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law.

Physical Requirements:

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Ready to transform your career? Apply today to join the Vivint team!

EEO AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Official description on file with Talent.