Field Service Professional - Lehi, UT

NRG Energy; Lehi (UT); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Gas card

4/10 schedule

Cell phone

Tablet

Paid licensing

Paid holidays

PTO

401(k) with company match

Employee Stock Purchase Program

Employee pricing on equipment

Incentive trip

Job summary

Vivint Smart Home is seeking Field Service Professionals to install, service and sell smart home technology at customers\' homes. You’ll combine technical work with on-site consultations to upgrade systems and services, delivering peace of mind.

Ideal candidates bring a sales mindset, strong customer service skills, and technical aptitude. A valid driver’s license and the ability to pass background checks are required.

Qualifications

• Experience in sales or customer-facing roles is a strong advantage.
• Ability to communicate clearly with customers and explain technical details.
• Comfort with fast-paced field work and meeting performance metrics.
• Willingness to learn and grow within a national organization.

Responsibilities

• Install, service, and troubleshoot smart home devices at customer homes.
• Perform on-site consultations to recommend and sell upgrades or services.
• Educate customers on system operation and safety practices.
• Pursue growth opportunities within the national organization through coaching and training.

Skills

Sales mindset

Customer service

Technical aptitude

Safety awareness

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

External Description

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Vivint, named one of Forbes’ World’s 50 Most Innovative Companies, is looking for Field Service Technicians to join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation: Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual and on-the-job training, as well as ongoing coaching and support from leaders and teammates who care about your success.
• Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments-you clock in from your driveway.
• Work-Life Balance: Four-day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company-paid incentive trip for you and one guest.

A Day in the Life:

As a Field Professional, you are the ultimate smart home expert. Your day-to-day responsibilities include:

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to help protect their families.
• Growth: Benefiting from consistent coaching and leadership training to advance within our national organization.

What We’re Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales professional looking for a hands-on career change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage.
• Customer-First Attitude: Ability to act with integrity while building rapport and trust with diverse customers.
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.
• Requirements: A valid driver’s license and a satisfactory driving record. Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws.

Physical Requirements of the Role:

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis.
• Lift, carry, and maneuver up to 50 pounds frequently.
• Work outdoors in varying weather conditions, including heat and cold.
• Enter and perform work in attics where:
• Temperatures may exceed 110°F for short periods.
• Openings can be as small as 16” x 30” or 18” x 24”.
• Crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time.
• Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses.
• Operate a company vehicle repeatedly.
• Perform work while standing for extended periods.
• Perform outdoor work with potential for bee stings.
• Perform computer and telephone work while seated as needed.

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.