Field Service Professional -Kalamazoo, MI

nrg Energy; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Gas card

4/10 work week

Paid training

401(k) with match

Stock Purchase Program

2 weeks PTO

10 paid holidays

Job summary

NRG Energy in Kalamazoo, MI is seeking a Field Service Technician to install and service cutting-edge smart home technology in customers’ homes. The role blends technical work with on-site sales to recommend upgrades for safety and convenience.

The position offers comprehensive training, a take-home company vehicle, gas card, and performance incentives. A 4/10 schedule with Saturdays, plus holidays, PTO, 401(k) matching, and an Employee Stock Purchase Program are provided.

Qualifications

• We hire for attitude and train for skill.
• Requirements: A valid driver’s license and a good driving record; ability to pass background checks and licensing as required by law.
• Experience in retail, B2C sales, or service-based sales is a plus.

Responsibilities

• Install, service, and troubleshoot smart home devices at customer homes.
• Evaluate homes and upsell upgrades or service enhancements on-site.
• Educate customers on using their new system for protection and convenience.
• Grow within the organization through coaching and leadership training.

Skills

Sales mindset

Customer service

Technical aptitude

Valid driver's license

Tools

Home automation devices

Job description

Career Opportunities: Field Service Professional -Kalamazoo, MI (45759)

Requisition ID45759-Posted09/21/2026-Maintenance Services-United States-MI-Virtual

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one ofForbe’sWorld’s 50 Most Innovative Companies—is looking forField Service Techniciansto join our nationally recognized team.

Why Technicians Choose Vivint:

• Total Compensation:Competitive hourly base pay +uncapped commissionand performance incentives.
• Comprehensive, Paid Training:Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute:Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
• Work-Life Balance:4-day work weeks (4/10 schedule,includesSaturdays) to give you more time for what matters.
• Fully Equipped:We provide all tools, a cell phone, a tablet, and paid licensingrequiredfor job duties.
• The Perks:10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure:Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

A Day in the Life:

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:

• Technical Excellence:Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales:Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education:Training homeowners on how to use their new system to protect their families.
• Growth:Benefitingfrom consistent coaching and leadership training to move up within our national organization.

What We’re Looking For:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:

• A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but notrequired.
• Requirements:A valid driver’s license anda good drivingrecord; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements:

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders,i.e.375lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.