Field Service Professional- Gilbert, AZ

Vivint; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Paid training

401(k) with match

Employee Stock Purchase Program

Paid holidays

PTO

Job summary

Vivint is seeking Smart Home Sales Technicians to join their team. In this role, you'll engage customers in their homes and retail locations, recommending personalized smart home solutions.

Strong communication skills and a sales mindset are required, along with the ability to install and service smart home equipment. This position offers flexible hours within a structured four-day workweek and provides a company vehicle, incentives, and comprehensive training.

Qualifications

• Strong communication and customer service skills.
• Ability to build trust, uncover needs and ask for the sale.
• Comfort learning and using smart home technology.
• Valid driver's license and good driving record.
• Ability to pass background and licensing requirements.

Responsibilities

• Meeting customers in homes, retail locations and events.
• Recommending personalized smart home solutions.
• Generating leads and closing sales.
• Installing and servicing smart home equipment.
• Educating customers on system usage.
• Representing Vivint professionally in the field.

Skills

Communication skills

Sales mindset

Customer service

Smart home technology

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Smart Home Sales Technician

Compensation and Benefits

• Base pay: Hourly base pay plus performance-based commissions and incentives.
• Uncapped earning opportunity through consultations, upgrades, referrals and new customer sales.
• Paid training in sales, products, installation and service. Training hourly pay is HIGHER than post-training pay to provide a buffer while you build your pipeline.
• Company vehicle, gas card, all tools, phone and tablet provided for work use.
• Benefits include 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program and employee pricing on smart home equipment.
• Schedule: Structured four-day workweek, including weekends, with flexibility to support customer and retail sales opportunities.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program and employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company-paid incentive trip for you and a guest.

The Role:

Are you a high-performing sales professional who knows how to build trust, uncover customer needs and close the deal?

Smart Home Experts represent the next evolution of Vivint's field organization-combining consultative sales, smart home expertise and exceptional customer service to help customers create a smarter, safer and more connected home.

In this role, you won't just respond to customer needs- you'll create opportunities. Smart Home Experts meet customers in their homes, engage prospective customers in retail locations and other events, generate new business, and provide personalized smart home recommendations based on each customer's needs.

You'll also have the technical knowledge and hands‑on capability to support the complete customer experience, from consultation through installation and ongoing service.

What You'll Do

• Meeting customers in homes, retail locations and events.
• Recommending personalized smart home, security and automation solutions.
• Generating leads, following up with prospects and closing sales.
• Installing, servicing and troubleshooting Vivint smart home equipment.
• Educating customers on how to use their system.
• Representing Vivint professionally in the field, in retail environments and in the communities we serve.

What We're Looking For

Must have:

• Strong communication and customer service skills.
• Sales mindset with the ability to build trust, uncover needs and ask for the sale.
• Comfort learning and using smart home technology.
• Valid driver's license and good driving record.
• Ability to pass post-offer background and licensing requirements as applicable by law.

Preferred experience:

• Sales, retail, B2C, home services, security, cable/satellite, solar, construction, pest control, automotive or other field service experience.

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders up to 14 ft, including while carrying tools and while meeting weight‑capacity requirements for company‑approved ladders (i.e., 375 lbs) and work in confined spaces like attics.
• Comfort bending, kneeling, standing and walking for extended periods.
• Ability to work in retail environments, including standing, walking and engaging customers.

Safety culture is strong at Vivint. Smart Home Experts will conduct a safety analysis of every home to ensure a safe workplace for the employee and the customer.

EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.