Field Service Professional

Eetdbuyersguide; Hickory (NC); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Gas card

Paid training

4-day work week

Tools provided

Holidays

Paid time off

401(k) match

Stock purchase program

Employee pricing

Incentive trips

Job summary

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to install and service smart home technology in customers' homes across the United States. You will be the face of Vivint, blending technical skill with consultative sales for safety and peace of mind.

The role covers installing cameras, locks, and automation, evaluating homes for upgrades, and training homeowners in system use. A driver’s license is required.

Qualifications

• We hire for attitude and train for skill.
• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Requires a valid driver's license and a clean driving record.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Training homeowners on how to use their new system to protect their families.
• Benefiting from coaching and leadership training to move up within our national organization.

Skills

Sales mindset

Customer focus

Technical aptitude

Communication skills

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.<\/p>

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.<\/p>

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint named one of Forbe's World's 50 Most Innovative Companies is looking for Field Service Technicians to join our nationally recognized team.<\/p>

Why Technicians Choose Vivint:<\/p>

• Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.<\/li>
• Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.<\/li>
• Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments you clock in from your driveway.<\/li>
• Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.<\/li>
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.<\/li>
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.<\/li>
• Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).<\/li>

A Day in the Life:<\/p>

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:<\/p>

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.<\/li>
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.<\/li>
• Customer Education: Training homeowners on how to use their new system to protect their families.<\/li>
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.<\/li>

What We’re Looking For:<\/p>

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:<\/p>

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.<\/li>
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.<\/li>
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.<\/li>
• Requirements: A valid driver's license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.<\/li>