Field Service Product Specialist

salesforce.com, inc.; Austin (TX); On-site; USD 158,000 - 211,000; Full time

Job summary

Salesforce Field Service is expanding its Field Service GTM team. The Field Service Product Specialist will be the technical heart of the sales motion, architecting solutions using Salesforce Field Service and related technologies, and leading proof of concepts to win enterprise deals.

You will own the technical vision from discovery to deal close, deliver executive-ready demos, and work with Account Executives to drive adoption and measurable outcomes.

Qualifications

• 7+ years of enterprise software pre-sales or solution architecture with field service focus.
• Deep expertise in Salesforce Field Service or equivalent field service platforms.
• Ability to architect end-to-end solution designs for complex deployments.
• Experience leading technical discovery sessions and creating roadmaps.
• Executive presence for demonstrations to C-suite and VP-level stakeholders.
• Willingness to travel 25-50%.

Responsibilities

• Conduct end-to-end technical sales motions from discovery to deal close.
• Deliver executive-level product demonstrations and architectural presentations.
• Lead technical design sessions and translate requirements into architectures.
• Perform hands-on proofs of concepts using Field Service and Agentforce.
• Develop solution roadmaps delivering measurable operational outcomes.
• Drive customer adoption and usage post-sale in partnership with Customer Success.

Skills

7+ years enterprise software pre-sales

Salesforce Field Service (FSL)

Executive presence

APIs integration knowledge

Travel 25-50%

Tools

Salesforce Field Service (FSL)

Agentforce

IFs/ServiceNow FSM/SAP Field Service

Microsoft Dynamics 365 Field Service

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so - come join us. The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion - partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies. This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands-on proof of concepts, and driving Agentforce-powered Field Service deployments at scale. You will also own post-sale adoption metrics - your success is measured in ACV and monthly active usage, not just closed deals. If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations - this role is for you.

What You'll Do

• end-to-end technical sales motions - from discovery and solution design to demo, proof of concept, and deal close
• executive-level product demonstrations and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
• technical design sessions, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
• hands-on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes
• customer adoption and usage growth post-sale in partnership with Customer Success - your impact is measured in ACV and monthly active users
• technical champions within customer organizations and establish long‑term credibility with both technical and executive stakeholders
• Partner cross‑functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
• competitive intelligence and positioning - know the Field Service landscape and articulate why Salesforce wins
• Travel to customer sites, field events, and team meetings up to 25‑50% of the time

What We're Looking For

Required

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture - with a focus on field service, mobile workforce, or asset management
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands‑on experience with a competing field service platform (e.g., IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service) will be considered in lieu of direct FSL experience
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
• Strong executive presence - comfortable delivering demonstrations and technical recommendations to C‑suite and VP‑level audiences
• Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
• Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT)
• Willingness to travel 25‑50%

Preferred

• Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
• Industry background in utilities, manufacturing, healthcare, or telecommunications
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation
• Experience in or alongside customer success, professional services, or consulting
• Track record of building customer champions and technical trust in enterprise accounts

Why Join Us

Salesforce Field Service is growing fast! This team is at the frontier of the next wave - agentic AI, robotics, and intelligent field operations. You'll be part of a high‑visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impact you drive here is real, measurable, and global.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $157,640 - $210,910 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $173,460 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.