Field Service Manager - East

Hyosung; Detroit (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

Hyosung Americas is seeking a Field Service Manager for the East region, based in Detroit, MI. You will oversee day-to-day operations and profitability for the territory and Field Service Engineers, ensuring adherence to customer SLAs.

You will lead scheduling, performance management, and mentoring of FSEs, while coordinating with internal teams to deliver best-in-class service for ATM installations, repairs, and software loading. A hands-on leader with travel willingness is essential.

Qualifications

• Bachelor's degree or 5–8 years of field management experience.
• Knowledgeable in the technology services business.
• Ability to travel to other areas of the country.
• Excellent interpersonal and written/verbal communication skills.
• Experience with performance management and HR processes.
• Ability to manage a P&L.
• Self-motivated with a positive attitude.
• Strong analytical and organizational skills.

Responsibilities

• Manage Installation, repair, software loading and maintenance of ATMs or other products in the defined territory.
• Optimize Field Service Engineers schedules to ensure service coverage while controlling costs.
• Ensure best-in-class service delivery to customers.
• Use data for root-cause analysis focusing on customer/financial impact.
• Schedule FSEs for all installations and projects.
• Review and approve timecards and field expense reports.
• Develop and mentor FSEs for career development.
• Maintain equipment and company property.
• Maintain a valid driver’s license.
• Flexible work schedule available 7/24.
• Work independently with minimal supervision.
• Responsible with company credit card.
• Other duties as assigned.

Skills

Field management

Travel ability

Interpersonal skills

Written and verbal communication

HR processes & performance mgmt

P&L management

Education

Bachelor's degree or 5-8 years field management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Manager - East

FS-East Full Time DETROIT, MI, US

This Is How We Elevate Human Experience:

Hyosung Americas is a global human experience maker that bridges the physical and virtual worlds. We do this by harnessing our unique combination of a manufacturer’s soul with an innovator’s mindset to build a platform of integrated products, services, and ideas that improve life’s day-to-day interactions for everyone.

About You and The Role:

As a Field Service Manager, you will be responsible for the day-to-day operations and profitability of their assigned territory and Field Service Engineers. You will ensure that daily tasks are met based on customer contractual requirements or SLA (Service Level Agreements). You will work closely with other team members within the NHA service organization to ensure continuous improvements with the NHA Service Deliverables. You will manage both NHA and NHA Partner Field Service Engineers.

A Day in The Life:

• Responsible for managing the Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Optimize Field Service Engineers (FSE) schedules to ensure adequate service coverage within the defined territory of service while maintaining targeted cost control.
• Ensure that best-in-class services are delivered to our customers by all field members.
• Use data to perform root-cause analysis. Focus on customer or financial impacts to the business.
• Scheduling of FSE’s for all installations activities and projects.
• Manage Field Service Engineers, PTO and flex days scheduling.
• Monitor and meet Service Level Agreement for our customers
• Establish excellent relationship with bank staff and all vendors.
• Accountable for inventory.
• Review and approve timecards and field expense reports.
• Complete assigned tasks given by RSM or applicable NHA staff member
• Flexible work schedule available 7/24.
• Responsible to develop and mentor FSE’s for career development.
• Work independently with minimal supervision.
• Maintain company property in good working condition
• Maintain a valid driver’s license
• Responsible with company credit card
• Other duties as assigned

Qualifications:

• Bachelor's degree in area of specialty or 5-8 years of field management or supervisor experience.
• Knowledgeable in the technology services business.
• Ability to travel to other areas of the country.
• Excellent interpersonal skills for development of NHA FSE.
• Possess excellent written and verbal communication skills
• Team players must be able to foster a cohesive environment across all channels.
• Create and maintain a positive working environment and relationship with both internal and external customers.
• Possess performance management skills and follow HR processes.
• Self-motivated person with positive attitude
• Have good analytical and organizational skills.
• Ability to manage a P&L.

Physical & Work Environment Requirements:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employees must be able to lift 50lbs without assistance. May be asked to lift to 80lbs with assistance of machinery or helper.
• Vision abilities required to perform this job include close vision.
• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.
• This position is a high security position and may pose a risk of exposure to criminal elements. Proper security training and awareness are required.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate to ensure operational success.

Nautilus Hyosung America, Inc. seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, and discipline processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.