Field Service Manager

Teledyne FLIR; Tucson (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Teledyne FLIR in Tucson, Arizona is seeking a Field Service Manager to lead teams in deploying advanced military equipment. The position requires developing field service strategies and ensuring contractor compliance with safety regulations.

The ideal candidate will have at least 7 years of experience in field service management, along with a relevant Bachelor's degree. This role involves supervising a team of Technicians and managing customer satisfaction through effective technical support.

Qualifications

• 7+ years of experience in field service management, preferably in military communication systems or aerospace.
• Prior people leadership experience is required.
• Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel.

Responsibilities

• Develop and execute field service and support strategies for customer satisfaction.
• Coordinate on-site and remote service activities, including installation and maintenance.
• Monitor Key Performance Indicators (KPIs) such as labor hours and repair times.

Skills

Field service management

Team leadership

Technical support

Project planning

Troubleshooting

Education

Bachelor’s degree in engineering, business administration, or a related technical field

Job description

Teledyne FLIR Defense is the leading provider of advanced detection and surveillance systems for federal, state and local agencies. We're hiring a professional Field Service Manager to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will direct teams of Technicians installing, maintaining, and repairing advanced military equipment, ensuring high operational readiness and strict compliance with safety regulations. Additional duties include coordinating on-site services, managing logistical support, and handling complex and customer issues to meet contractual obligations. This position will oversee a team of approximately 9-10 Field Service / Support Technicians.

Job Duties & Responsibilities

• Develop and execute field service and support strategies for Teledyne FLIR’s imaging systems worldwide to ensure maximum customer satisfaction through technical support.
• Leverage multiple technical channels including Field Service Technicians, Applications Engineers, Design and Manufacturing Engineers and any other discipline required to resolve customer issues. Act as the primary liaison with military personnel, contractors, and end-users to resolve issues.
• Coordinate on-site and remote service activities including installation, commissioning, and preventative maintenance of defense systems.
• Ensure all work adheres to applicable platform standards, safety protocols, and company policies.
• Monitor Key Performance Indicators (KPIs) such as labor hours, repair times, and service level agreement compliance.
• Define and develop project plans and schedules for site visits, customer issue resolution, installation support and internal/external customer support.
• Supervise and mentor Field Technicians and establish technical expectations, training, and performance standards.

Job Qualifications

• Bachelor’s degree in engineering, business administration, or a related technical field preferred
• 7+ years of experience in field service management; experience in military communication systems, aerospace, or advanced electronics preferred
• Prior people leadership experience required.
• Proven ability in troubleshooting, team leadership, project planning and technical writing.
• Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.