Field Service Manager

RiseMe; Town of Florida (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

IPG in North America is seeking a Field Service Manager to build a field service organization and lead a team of 30+ technicians across the region. You will oversee deployment, inventory, billing, and training to ensure top-tier service for installed IPG packaging equipment.

The role demands a technical degree or equivalent, at least 3 years in field service and 2 years in leadership, with strong communication and travel up to 80%.

Qualifications

• Technical degree or equivalent combination of school and experience.
• 3 years related technical field service experience and 2 years in a leadership position.

Responsibilities

• Build and manage a field service organization in North America.
• Foster professionalism and lead a 30+ technician team.
• Monitor dispatching, time management, parts inventory, and billing.
• Coach and develop employees; conduct performance reviews and provide feedback.
• Identify service opportunities and promote service contracts.

Skills

Leadership

Field service management

Communication

Team development

Education

Technical degree or equivalent

Tools

Field service software

Job description

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Field Service Manager

Position Purpose: Build, develop and manage a field service organization in North America leading a team of 30+ field service technicians.

Principle Accountabilities

1. Develop and manage a field service organization in support of an installed base of Better Packages/IPG packaging equipment in North America.
2. Foster a culture of professionalism within the organization furthering Better Package/IPG’s position as the leader in packaging solutions.
3. Monitor deployment and inventory of field service management tools including dispatching, time management, parts inventory, and billing.
4. Support field service management process and reporting standards to ensure client needs have been met or exceeded.
5. Appraise employee performance recommending promotions, transfers, and work assignments.
6. Responsible to coach and develop employees adhering to department policies, standard operating procedures, and work instructions.
7. Meet regularly with managed employees to provide critical feedback and encouragement as well as identify organizational or employee-related issues and create effective solutions.
8. Participate in the interview/selection process to fill vacant positions.
9. Ensure accountability by issuing warnings and other approved disciplinary measures when necessary.
10. Initiate efforts aimed at affecting cost reductions, work simplification, and/or improvements in methods or equipment.
11. Track employee activity, perform site audits, and parts audits to ensure work accuracy and measure successful completion of designated tasks.
12. Provide recommendations for additional services at the customer facility.
13. Conduct and support training programs and initiatives.
14. Complete administrative functions such as timecard approvals, overtime, geofencing monitoring, and employee data entry as well as any additional administrative functions as directed by the Regional Manager.
15. Conduct weekly team meetings with direct reports.
16. Provide technical support to facility as necessary.
17. Ensure new hires have necessary tools/assets, complete onboarding tasks and meet on site when applicable.
18. Responsible for successful on-site installations, repairs, maintenance, and related service tasks. Provide maintenance support and training to in-house maintenance staff.
19. Provide technical guidance and expertise during customer visits.
20. Liaise with upper-level managers to coordinate and report on ongoing issues, create and deliver reports, and maintain effective meeting notes.
21. Identify service opportunities and sell service contracts to new and existing customers.
22. Facilitate set up and provide billing information to the administrative team for new service.
23. Encourage direct reports to identify additional service opportunities in customers sites and pursue service contracts.
24. Manage and approve direct report's expenses, reimbursements, and travel arrangements.
25. Monitor territory profitability and drive activities to increase top line revenue.
26. Other duties as assigned.

Essential Skills and Experience

Technical degree or equivalent combination of school and experience, plus 3 years related technical field service experience and 2years in a leadership position.

• An inclusive, empowering leadership style with team-building and motivational abilities. Proven organizational planning and development experience. Well organized with ability to lead effectivelyin a fast-paced environment.
• Experience utilizing field service management software
• Outstanding listening and communication (written and verbal), collaboration, and problem-solving skills
• Must have an active and valid U.S. driver’s license and ability to pass a background check and drug screen
• Willing to travel domestically approximately 80% of the time. *Preference will be given to candidates who reside in Florida and Georgia*
• Must be able to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20lbs.
• Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
• May be required to push and pull a cart with equipment weighing up to 60 lbs.

Why Choose IPG?

At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability‑driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

• We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities.
• Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed.
• We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
• IPG offers a stable, secure environment where you can flourish!

You belong here. Join us today!