Field Service Manager

Triton Environmental Consultants, Ltd.

Snoqualmie (WA)

Hybrid

USD 120,000 - 190,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Zetec, a leader in global inspection services, seeks a Field Service Manager to head technical operations and field teams in Eddy Current testing. You will drive growth through strategic proposals and ensure high-quality service delivery across projects.

You will oversee scheduling, training, and key account ownership, collaborating with Sales to grow strategic relationships and project staffing while maintaining compliance and safety standards.

Qualifications

10 years of experience in the Steam Generator or Heat Exchanger tubing inspection market utilizing Eddy Current inspection methods.
Advanced understanding of eddy current test methods as applied in steam generator tubing inspections (probes, testers, robotics).
Strong project management capabilities to include scheduling, risk identification/mitigation, communication, teambuilding and cost estimation/tracking.
The individual holding this position must meet eligibility requirements for access to classified material, which include US citizenship and being subject to a federal background investigation.
Ability to gain entrance into Canada and other foreign countries.

Responsibilities

Manage day-to-day operations of Field Service.
Manage all internal and external inquiries for services.
Manage all scheduling, logistics, and execution of field projects.
Provide training and leadership as you grow both the size and talent in your group.
Maintain key account ownership with strategic customers, working closely with Sales Executives.

Skills

Eddy Current Testing

Project Management

Leadership

Communication

Client Relationship Management

Education

Engineering Degree

NDE Certification

Engineering degree or 2-year NDE/electronics degree

Tools

MS Word

Excel

PowerPoint

Project

Outlook

Job description

Role Overview:

We are hiring a Field Service Manager for our Global Inspection Services Group. You will lead technical operations and team performance, leveraging your expertise in Eddy Current testing (ET). In this role, you will manage day-to-day operations, lead field teams, foster client relationships, handle project staffing, and drive business growth through strategic commercial proposals.

Professional Summary:

Dynamic and technically grounded Field Service Leader with a proven track record of managing high-priority projects and building high-performing, collaborative teams. Adept at bridging the gap between field operations and internal development, serving as a key operational liaison to Engineering and Product Managers at Zetec. Demonstrated expertise in delivering robust internal and external technical support, leading critical on-site deployments, and translating real-world customer insights into actionable product enhancements.

ESSENTIAL JOB FUNCTIONS

Manage day-to-day operations of Field Service.
Manage all internal and external inquiries for services.
Manage all scheduling, logistics, and execution of field projects.
Provide training and leadership as you grow both the size and talent in your group.
Maintain key account ownership with strategic customers, working closely with Sales Executives.

Perform various Field Service activities; inspections of tubing in Nuclear Steam Generators and condensers. Activities may include data acquisition, data analysis, technical support, repairs of Zetec equipment, and direct interface with customers.
Make suggestions to Engineering Department to improve the fabrication or function of the equipment and/or checkout of the equipment.
Partner with other managers in the group in support of the Training department and RevospECT analysis team.
Consistent and predictable attendance
Other duties as required in support of the department and the company.

SUPERVISOR RESPONSIBILITIES

This job has direct supervisory responsibilities for the Field Service Team.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

10 years of experience in the Steam Generator or Heat Exchanger tubing inspection market utilizing Eddy Current inspection methods.
Advanced understanding of eddy current test methods as applied in steam generator tubing inspections (probes, testers, robotics).
Strong project management capabilities to include scheduling, risk identification/mitigation, communication, teambuilding and cost estimation/tracking.
The individual holding this position must meet eligibility requirements for access to classified material, which include US citizenship and being subject to a federal background investigation.
Ability to gain entrance into Canada and other foreign countries.
Proficient in the use of MS Word, Excel, PowerPoint, Project & Outlook.
Strong verbal and written communication skills; comfortable expressing ideas/opinions to groups of individuals at various levels within Zetec and/or customer organizations.

Able to perform frequently complex analysis of problems and/or data and present recommended solutions.

EDUCATION and/or EXPERIENCE

10 years industry experience working as an ET Level II or higher
In-depth understanding of Zetec's product line
Experience as a level III is preferred
Experience as an Resolution Analyst is a plus
Experience as an IQDA is a plus
Degree in an engineering discipline; equivalent combination of experience and/or education or 2-year NDE or electronics degree
Experience in or working with the US military is a plus

Current or recent (within last 2 years) DOD clearance is a plus
Previous unescorted access at a nuclear utility in the last 365 days is a plus

CERTIFICATES, LICENSES, REGISTRATIONS

Eddy Current Certification Level II
DOD clearance

LANGUAGE SKILLS

Ability to read, write, speak and understand English

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regular sitting, standing and walking throughout the day to accomplish tasks
Hearing and speaking
Lifting and carrying up to 50 pounds
Work in power plants that permit exposure to permissible levels of radiation
Work various shifts; day, swing or grave for up to seven days per week when required
On-call status as required to support Zetec customer needs

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

Ability to safely wear and use all personal protective equipment (PPE) is required to perform the essential functions of the position, with or without reasonable accommodation. PPE requirements may vary depending on the work location, customer site, and nature of the work performed and may include, but are not limited to, safety glasses, protective footwear (including steel- or safety-toe shoes), hearing protection, hard hats, gloves, and respiratory protection.

Employees must comply with applicable company, customer-site, and safety requirements while performing work. Some customer or field locations may involve varying environmental and working conditions and may require additional site-specific PPE or safety measures.

TRAVEL