Field Service Manager

Honeywell International, Inc.; San Juan (PR); Sur place; USD 119 000 - 148 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Résumé du poste

Honeywell International, Inc. seeks a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers and driving performance, growth, and development. This role partners with sales, operations, engineering, and support to achieve objectives.

You will oversee service delivery, customer relationships, and compliance, using KPIs and data to improve productivity and margin while fostering a safety-focused culture across geographies.

Qualifications

• Proven field service or technical operations leadership, including team development and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsabilités

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.

Connaissances

Field service leadership

Customer engagement

Data-driven decision making

Strategic planning

Formation

Bachelor's degree in Engineering

Advanced technical/business/operations degree (preferred)

Outils

Service systems

Automation

Contracts

Description du poste

As a Field Service Manager, you will lead and oversee a team of field service professionals responsible for delivering safe, efficient, and high-quality service to customers. This role drives operational performance, customer satisfaction, business growth, and employee development through effective leadership, strategic planning, and disciplined execution.

The Field Service Manager is accountable for field service execution, technician performance, service delivery excellence, customer relationships, operational efficiency, and compliance with company policies and regulatory requirements. The role partners closely with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams to achieve customer and business objectives.

KEY RESPONSIBILITIES

Service Delivery & Operations

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.

People Leadership

• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.

Customer and Business Performance

• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.

Operational Excellence

• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.

Safety, Quality, and Compliance

• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

YOU MUST HAVE

• Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

WE VALUE

• Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred.
• Experience with service systems, automation, contracts, customer support, and financial or P&L management.
• Experience leading continuous improvement, change, or process transformation in regulated technical environments.

ADDITIONAL INFORMATION

• Customer-focused, collaborative leader who demonstrates integrity, inclusion, accountability, innovation, and disciplined execution across functions and geographies

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more _(https://benefits.honeywell.com/)_

The annual base salary range for this position is $119,000 - $148,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date: 12 October 2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more _(https://www.honeywell.com/us/en)_

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more _(https://www.honeywell.com/us/en/company/inclusion-and-engagement)_

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.