Field Service Manager

Canon U.S.A., Inc.; Nashville (TN); On-site; USD 7,180 - 115,580; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Canon welcome kit

Official merch

Job summary

Canon U.S.A., Inc. in Nashville seeks a Field Service Manager to lead a team of Digital Service Specialists servicing Canon hardware, software, and document solutions across a territory.

You will hire, train, and develop staff, resolve issues promptly, and contribute to warehousing and inventory processes while advancing technology education.

Qualifications

• Bachelor's degree or equivalent experience; 7+ years in related roles with management of two or more staff.
• Service management experience in technology.
• Hands-on field technical experience with digital/electromechanical tech; knowledge of Internet, Office apps, Lotus Notes, Oracle.
• Strong communication and leadership abilities; excellent time management.

Responsibilities

• Lead a team of Digital Service Specialists servicing Canon hardware, software and related solutions.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues promptly to achieve total satisfaction.
• Oversee warehousing processes related to merchandise and inventory.
• Educate and develop the team on new technology in a evolving industry.

Skills

Bachelor's degree

Management

Service management

Field experience

Digital/electromechanical tech

Communication skills

Time management

Education

Bachelor's degree in a relevant field

Tools

Internet

Microsoft Office

Lotus Notes

Oracle

Job description

About the Role

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward.

Your Impact

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Possess excellent time-management skills.

We are providing the anticipated base salary range for this role: $7,180-115,580 annually. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Location: US-AL-Birmingham | US-TN-Nashville

Company: Canon U.S.A., Inc.

Category: Field Service

Position Type: Full-Time

Workstyle: Full-Time On Site