Field Service Manager

Shermco Industries; La Vergne (TN); On-site; USD 150,000 - 175,000; Full time

Job summary

Shermco in La Vergne, TN is hiring a Field Service Manager to lead the department, oversee performance metrics, and guide the sales and operations teams. The role requires mentoring staff, driving safety and quality, and coordinating with HR and regional leaders.

Ideal candidates bring 5+ years of leadership in power systems or related fields, strong P&L discipline, and proficiency in MS Office. Occasional overnight travel up to 25% is expected.

Qualifications

• Bachelor's degree preferred; 5+ years leadership experience in a related industry.
• Proven ability to mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review P&L reports, identify trends, discrepancies, and implement corrective actions.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of staff.
• Promote and enforce safety policies and ensure training participation.
• Maintain adherence to quality standards and SOPs.
• Collaborate with branch and department managers to deliver customer solutions.
• Foster a culture of continuous improvement with HR and regional management.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed.

Skills

Leadership experience

P&L analysis

Forecasting

Communication

Microsoft Office Suite

Team mentoring

Travel willingness

Education

Bachelor's degree preferred

High school diploma required

Job description

Field Service Manager

Location

US-TN-La Vergne

Pay Range

USD $150,000.00 - USD $175,000.00 /Yr.

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Qualifications

• High school diploma required; Bachelor's degree in business, engineering, or related field preferred.
• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).
• Demonstrated ability to mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong business acumen, including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Must have a valid driver's license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

Equal Opportunity Employer | Drug-Free Workplace

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug‑free workplace.

No Agencies Please

NO AGENCIES PLEASE