Field Service Manager

Yancey Bros. Co.

Houma (LA)

On-site

USD 90,000 - 130,000

Full time

13 days ago

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Benefits offered by this job

Competitive pay

401k match

Profit sharing

Wellness program

Paid holidays

Paid sick leave

Tuition reimbursement

Advancement opportunities

Job summary

Yancey Bros. Co. in the United States seeks a Field Service Manager to lead field technicians, run daily field operations, and foster a safety-first culture, ensuring safe work practices and adherence to company policies.

You will hire and develop staff, control costs, monitor performance and inventory, resolve customer issues, and partner with other departments to achieve budgets while maintaining strong customer relationships and professional teamwork.

Qualifications

Minimum 5–10 years of field service or management experience.
High school diploma or equivalent; industry experience preferred.
Strong problem-solving, communication, and customer service skills.

Responsibilities

Oversee daily field operations and staff performance.
Manage safety training and OSHA compliance.
Control expenses and monitor inventory levels.
Develop staff through evaluations and learning plans.
Address customer and employee issues promptly.
Prepare monthly reports and attend safety/financial meetings.
Lead revenue and headcount planning for budgets.

Skills

Problem-solving

Customer service

Organizational skills

Communication skills

Leadership

Education

High school diploma or equivalent

Job description

Who We Are:

Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Field Service Manager, you will lead the Field Technicians in the daily service operations of the field. This position is responsible for providing a safe workplace and developing a “Safety First” culture. The Field Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. As such, it will fall on the Field Service Manager to control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Field Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally, the Field Service Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments.

Primary Responsibilities:

Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
Responsible for the daily operation of the field operations, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
Direct various staff members in the performance of their store-related positions.
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
Plan and establish systems to control expenses.
Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis.
Assist customers in the resolution of complaints regarding parts and service.
Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes.
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
Maintain company operating facilities in clean, orderly, and safe condition.
Establish an atmosphere of customer service throughout the facility.
Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
Administer Parts and Service strategies for promotions and products
Supervise Daily Workflow (workload, resources, and equipment processes).
Assist in the collection of accounts receivable.
Accountable for monthly reports, including filing all injury reports.
Conduct monthly meetings (safety, financials and current company information)

Additional Responsibilities:

Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience as a Field Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience:

High school diploma or equivalent preferred.
Minimum of 5 to 10 years of experience.
Specific industry experienced or an equivalent college degree preferred.

Required Qualifications/Skills:

Possess the necessary problem-solving skills to meet the needs of our customers and employees.
Excellent people skills with customer service experience.
Excellent organizational and communication skills.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure