Field Service Manager

Socket.dev; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary and commission

Benefits

Incentive awards

Job summary

Culligan Quench is seeking a Field Service Manager for the Cleveland/Columbus market. You will lead a team of field technicians, coordinate customer installations, and ensure high service standards across North America.

Responsibilities include training, scheduling, and reporting to the Regional Service Director, with occasional travel and a focus on safety and efficiency. This permanent role offers salary, benefits, and incentive opportunities.

Qualifications

• Management experience leading field service teams and coordinating technicians.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Knowledge of ServiceMax and Salesforce is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead a team of Field Service Technicians in the Cleveland/Columbus market.
• Train new staff and ensure safety and compliance.
• Maintain high customer satisfaction through effective field service management.
• Coordinate site surveys and inspections for plumbing/delivery equipment.
• Assist Regional Director and step in during absences.

Skills

management experience

verbal and written communication

MS Office proficiency

ServiceMax and Salesforce knowledge

driver's license

drug screen clearance

Education

OSHA 10-hour certification

Plumbing certification or licensed plumber

Technical training in field service

Tools

ServiceMax

Salesforce

Power tools and ladders

Job description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

• Culligan as One
• Customers come first
• Commitment to Innovation
• Courage to do what's right
• Consistently deliver exceptional results

We are seeking a key contributor to join our team as a full time Field Service Manager in our Cleveland, OH / Columbus, OH area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).

Essential Functions

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Regular and reliable attendance

Qualifications

• 2 - 5 years of management experience
• Vocational technical school diploma/certification
• Experiencewith the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
• Prior management experience, route-based preferred
• Licensed plumbers or comprehensive plumbing skills are preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• The use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and Salesforce a plus
• A valid a current driver’s license in good standing
• A clean work record and ability to pass a pre-employment drug screen
• Overnight travel may be required

Quench offers salary, commission, benefits, and incentive awards.

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.