Field Service Leader - Defense
IF1855 GE Energy Power Conversion USA Inc.
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Job summary
GE Energy Power Conversion USA Inc. is seeking a Field Services Manager for Defense & Offshore to lead field service operations in high-stakes environments.
The role combines strategic leadership with hands-on execution of I&C projects, warranty responses, and site interventions while integrating data-driven insights from ServiceMax. You will partner with Sales/ITO, manage remote teams of field service engineers, ensure safety and regulatory compliance, drive capacity planning, and help
Qualifications
- 12+ years of service management experience in Defense/Offshore/Maritime sectors.
- 2+ years leading teams of 50+ in remote/high-pressure environments.
- 2+ years as a key leader in a matrixed organization with cross-functional priorities.
- 5+ years experience in S&OP or capacity management in a service-intensive environment.
- 5+ years’ expertise with ServiceMax or similar FSM tools; experience managing Installed Base data integrity.
Responsibilities
- Lead strategic leadership and partner with Defense & Offshore leadership to inform regional strategy.
- Oversee end-to-end field service execution for I&C, warranty, and interventions.
- Bridge field operations with program management, regional leadership, and IT teams to align maintenance with milestones and resources.
- Ensure alignment with contractual obligations and commercial milestones for customer satisfaction and profitability.
- Enforce offshore safety protocols and regulatory compliance.
- Manage field service engineers, ensuring certifications and readiness for offshore/defense environments.
- Lead capacity planning (S&OP) to balance dispatch needs with project schedules.
- Collaborate with Sales/ITO to lead tendering for I&C proposals with accurate scope and resource estimates.
- Serve as ServiceMax champion; drive data accuracy and optimize dispatch workflows.
Skills
Tools
Job description
The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy—integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.
- Strategic Leadership & Business Partnership: Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
- Operational Execution (I&C, Warranty & Interventions): Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
- Cross Functional Stakeholder Management: Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints.
- Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
- Safety & Regulatory Compliance: Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
- Resource & Workforce Management: Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
- Capacity Planning: Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
- Commercial & Tendering Excellence: Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
- ServiceMax Champion & Digital Integration: Act as the primary subject matter expert and advocate for ServiceMax. Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.
- Experience: 12+ years of service management experience in the Defense, Offshore, or Maritime sectors.
- People Leadership: 2+ years of demonstrated success leading teams of 50+ in remote or high-pressure environments.
- Leadership Presence: 2+ years’ experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
- Operational Planning: 5+ years’ experience in demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
- Digital Proficiency: 5+ years’ expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.
- Operational Excellence: Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
- Communication: Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
- Security Clearance: Ability to obtain and maintain necessary security clearances required for sensitive Defense projects.
- Commercial Acumen: Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
- Analytical Rigor: Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets.
Prior people-management experience (direct reports, performance reviews, hiring, conflict mediation); you know how to bring out the best in people. Proven track record leading field service engineers, projects, or cross-functional technical initiatives, with accountability for project/program execution (safety, schedule, quality, cost). Sharp communication and consensus-building skills, with the ability to influence stakeholders and drive alignment on technical topics. Experience with LEAN principles, daily management systems, and continuous improvement methodologies.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). This posting is expected to remain open for at least seven days after it was posted on October 19, 2026.
November 09, 2026
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus.
Relocation Assistance Provided: No #LI-Remote - This is a remote position
- medical coverage
- dental coverage
- vision coverage
- prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
- Bonus eligibility: discretionary annual bonus
Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com
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