Field Service Engineering Tech

BD; Charleston (WV); On-site; USD 35,000 - 56,000; Full time

Job summary

Waters is seeking a Field Service Engineer to install and service instrumentation in regulated, high-volume environments. You will maintain inventories, complete service documentation, and ensure customer satisfaction in line with GMP standards.

Ideal candidates hold an Associate's or Bachelor's degree in Electronics or Engineering, possess a valid driver's license and can travel 50% or more. Prior field service and MS Office proficiency are valued.

Qualifications

• High school diploma or equivalent; valid driver’s license.
• Travel at least 50% of the time.
• Experience fixing medical device instruments and interfacing with customers.

Responsibilities

• Install and service instrumentation with minimum supervision in accordance with ISO and GMP standards.
• Provide follow-up service by contacting customers after service.
• Maintain car stock inventory, test equipment, and technical data.
• Complete service documentation per GMP requirements and manager requests.
• Interface with other departments to resolve customer problems and ensure quality service.

Skills

MS Office proficiency

Customer service experience

Education

High School diploma

Associa tes or Bachelor’s degree in Electronics or Engineering

Tools

Digital volt meters

Oscilloscopes

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
• Provide follow-up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
• Maintain expense levels within the established guidelines for field service travel and sites visits
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
• Properly maintain and use company vehicle as outlined by current Corporate fleet policy. Interface efficiently with other departments and managers to resolve customer problems and issues
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

• A minimum of a High School diploma
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
• Ability to travel a minimum of 50%
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
• Prior Field Service Engineer experience
• Individuals with previous experience fixing medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under \" Our Commitment to You\"

Our salary or hourly rate ranges reward associates fairly and competitively. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

25.20 - $40.30 USD Hourly