Field Service Engineer - US EG

Edwards Vacuum LLC; City of Niagara Falls (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee assistance

Flexible scheduling

Job summary

Edwards Vacuum LLC is seeking a field service professional to maintain relationships with key customers and perform on-site maintenance of vacuum pumps. You will visit sites, diagnose and repair equipment, install systems, and ensure safety compliance while delivering high customer satisfaction.

Role emphasizes collaboration with internal teams, training, and proactive identification of preventive maintenance opportunities to minimize downtime and maximize system performance.

Qualifications

• General entry level: 2-4 years experience in a similar role.
• System Diagnostics: Proficiency using diagnostic tools and software.
• Electrical and Mechanical Skills: foundational engineering principles for repair.
• Able to legally work in the U.S.
• Valid Driver's License.

Responsibilities

• Proactively maintain customer relationships and act as feedback loop for service sales and support.
• Provide on-site customer service and technical support to ensure satisfaction.
• Perform planned customer visits to inspect and service vacuum pumps.
• Troubleshoot and repair on-site to minimize downtime.
• Installation and commissioning of vacuum technology products.
• Adhere to safety protocols and use PPE on site.
• Document on-site maintenance, repairs, and issues; report to clients.
• Identify preventive maintenance opportunities during site visits.
• Lead generation for Sales team while on-site.
• Provide training to colleagues and customers; share lessons learned.
• Collaborate with internal teams to tailor solutions for customers.

Skills

Vacuum pump systems knowledge

Diagnostics tools

Electrical & mechanical skills

On-site customer service

Driver's license

Legal to work in the U.S.

Tools

Diagnostic software

Job description

Main Responsibilities

• Proactively Maintain Customer Relationships: Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured. Not sure this is right? What else can be customer focus?


• Customer Support: Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided. This will ensure a high first-time fix rate and enhance customer happiness

Service

• Perform Planned Customer Visits: Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment. These visits include routine maintenance due to service plans, as well as ad hoc visits to ensure optimal performance and prevent breakdowns


• Troubleshoot and Repair On-Site: Diagnose issues accurately and perform necessary repairs directly at the customer's location to minimize downtime and maintain system efficiency.


• Undertake Installation and Commissioning: Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.


• Safety Compliance: Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment.


• Documentation and Reporting: Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.


• Preventive Maintenance: Identify potential problems during site visits before they elevate and offer preventive maintenance solutions to avoid future disruptions.

Sales

• Lead Generation: Proactively generate leads for the Sales team while on-site

Learning

• Training and Mentoring: Provide training to colleagues and customers, and share lessons learned to enhance the exchange of experiences and foster a strong network.


• Continuous Learning: Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.


• Collaboration: Work with the internal team to find optimal solutions for customer-specific situations, ensuring the best advice and support are provide

Skills / Knowledge / Experience:

• Goal is to become an expert on Vacuum Pump Systems: Comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles.


• General entry level: 2-4 years experience in a similar role. General understanding of mechanical processes. Understanding in what pattern the tool/product is operating, and what principles it follows.


• System Diagnostics: Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems.


• Electrical and Mechanical Skills: Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems. This enables you to perform routine and preventive maintenance tasks, such as oil changes, filter replacements, and system calibrations, to extend the lifespan of equipment. Including stripping it down to component level = inspecting all things, spare parts, etc.


• Able to legally work in the U.S.


• Valid Driver's License

Our Offer to You:

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.


• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.


• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.


• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com
A division of Atlas Copc