Field Service Engineer: Travel-Ready Instrumentation

Brooks Instrument, LLC; Hatfield Township (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

401K

Vacation days

Education reimbursement

Flexible spending accounts

Job summary

Brooks Instrument, LLC, based at its Hatfield, Pennsylvania headquarters, is seeking a Technical Field Service Engineer to provide on-site calibration, installation, and troubleshooting for Brooks Mass Flow Controllers and related products.

The role requires a minimum 2-year degree in engineering technology or equivalent, about 5 years of experience, willingness to travel up to 40%, and strong customer-facing communication abilities.

Qualifications

• Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
• Approximately 5 years of experience supporting or servicing complex technical products involving electronics and/or mechanics.
• Experience providing customer-facing technical support, including troubleshooting, issue ownership, and communication via phone, email, and directly at customer sites.
• Ability to diagnose, test, troubleshoot, and service products using electrical schematics, mechanical drawings, and test equipment.
• Strong written and verbal communication skills, with professional communication in various situations.
• Proficiency with Windows-based systems and the ability to learn new software applications and service tools.
• Ability to work independently at customer sites while coordinating with internal technical resources as needed.
• Ability and willingness to travel domestically and internationally up to approximately 40% based on customer and business needs.

Responsibilities

• Serve as a primary technical point of contact for customers, providing after-sales support at customer sites and via phone, email, and remote tools.
• Perform on-site calibration, troubleshooting, installation/startup assistance, and technical service on Brooks products, including billable, warranty, and escalation support.
• Communicate clearly and professionally with customers regarding troubleshooting, findings, corrective actions, and recommendations.
• Provide customer training on Brooks products, software, operation, maintenance calibration, and troubleshooting, both on-site and in-house.
• Collaborate with Failure Analysis on diagnostics, testing, data review, root cause investigations, and failure reporting.
• Work with Engineering and New Product Development to support product validation and provide feedback on serviceability, supportability, tools, and documentation.

Skills

Customer service

Troubleshooting

Electrical schematics

Mechanical aptitude

Communication

Travel up to 40%

Education

Associate or bachelor’s degree in engineering technology or related field

Tools

Windows-based systems

Test equipment

Job description

Brooks Instrument, LLC, based at its Hatfield, Pennsylvania headquarters, is seeking a Technical Field Service Engineer to provide on-site calibration, installation, and troubleshooting for Brooks Mass Flow Controllers and related products.

The role requires a minimum 2-year degree in engineering technology or equivalent, about 5 years of experience, willingness to travel up to 40%, and strong customer-facing communication abilities.