Field Service Engineer/Technician (Frederick, MD)

Becton Dickinson; United States; On-site; USD 33,000 - 52,000; Full time

Job summary

BD is seeking a Pyxis Field Service Engineer to deliver remote and on-site support for automated dispensing systems across a regional footprint, including DoD/DHA facilities. You will diagnose, repair, and maintain hardware and software while upholding regulatory compliance and strong customer relationships.

Responsibilities include handling work orders, prioritizing and resolving issues within SLAs, and supporting government accounts that require CAC eligibility.

Qualifications

• 1–3 years hardware, software and IT support experience.
• Background checks/credentials for access to government facilities may be required.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide remote and on-site support for BD automated dispensing systems (DoD/DHA).
• Respond to and resolve work orders within SLAs.
• Diagnose and repair hardware/software components with case ownership.
• Independently handle complex issues and escalate when needed.
• Support government accounts requiring CAC eligibility.

Skills

Remote on-site support

Troubleshooting

Customer service

Documentation

Travel readiness

Education

Associate degree or 3+ years field service

Tools

Windows OS

Networking

Diagnostic instruments

CompTIA A+ (preferred)

Job description

About BD

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Summary

The BD Pyxis Field Service Engineer provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for solving, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently tackle sophisticated issues and raise to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).

Required Experience & Qualifications

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and acquiring required identification credentials or security badges.
• Strong solving, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, prioritize multiple priorities, and travel as required.

Skills & Experience

• Remote and on-site technical support for automated dispensing systems.
• Work-order evaluation, prioritization, and resolution.
• Diagnosis and repair of hardware/software components.
• Preventive maintenance, installations, repairs, and calibrations.
• Inventory management and consistency to company policy.
• Professional customer communication and relationship development.
• Accurate service documentation including expenses and time tracking.
• Compliance with MDR and service procedures.
• Independent and team-based work performance.

Additional Qualifications & Requirements

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• 24×7 on-call service experience preferred.
• Medical or electromechanical device repair experience required.
• CompTIA A+ Certification or equivalent preferred.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and ability to meet company driving requirements.
• Daily car travel required, with occasional air travel and overnight stays.

Workplace Arrangements

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Required Skills Optional Skills

Required Skills Optional Skills .

Primary Work Location

USA CA - San Diego Bldg A& B Additional Locations Work Shift

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary or hourly pay ranges

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $24.00 - $38.40 USD Hourly

You can learn more on our career site under "Our Commitment to You".

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.