Field Service Engineer (Proton Therapy) - New York, NY

Siemens Healthineers; New York (NY); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability insurance

Paid parking/transport

Paid time off

Paid sick time

Job summary

Siemens Healthineers in New York, NY is seeking a Floating Field Service Engineer for Varian Proton Therapy systems. This on-site role supports multiple sites with the New York location as your primary base, requiring travel up to 85% and flexible shifts to service complex equipment.

You will maintain safety, perform maintenance checks, provide on-site customer support, generate field reports, and complete trainings to stay FDA compliant.

Qualifications

• Associate degree in Engineering Technologies or 2 years of related experience.
• Must be able to work at heights and in confined spaces.
• Fluent English, both written and spoken; customer-focused attitude.
• Ability to troubleshoot from technical drawings using root-cause methodologies.
• Proficient with common tooling and instrumentation listed above.

Responsibilities

• Maintain professional knowledge and safety per Varian/SHS guidelines.
• Provide visible customer support and assist operation of the Proton Therapy System.
• Serve as liaison with customers on technical/administrative matters.
• Perform operational quality checks including planned maintenance on time.
• Provide accurate field service reports and complete necessary bulletins and upgrades on schedule.
• Complete trainings and certifications to maintain FDA compliance.
• Use internal software (MS Office, SAP, Salesforce, PLC GUI, Varian apps) effectively.
• Support other field service roles (Safety Coordinator, Spare Parts Inventory, Radiation Safety).
• Meet vendor credentialing requirements for client-site access; travel as needed.

Skills

Fluency in English

Customer focus

Troubleshooting

Safety conscious

Willingness to travel

Engineering tech mindset

Education

Associate degree in Engineering Technologies or 2 years military/high-tech

Tools

Torque Wrenches

Calipers/Micrometers

Vernier Scales

Drills/Saws/Taps/Dies

Digital Multimeter

Oscilloscopes

Soldering

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Varian Proton Therapy Field Service Engineers provide highly visible customer support with a customer site dedicated team and is responsible for the overall on-site operation, maintenance and performance of the Proton Therapy System. As a Floating Field Service Engineer, you will provide support to multiple sites as needed with the New York, NY site as your primary work location.

Varian Proton Therapy Systems Utilize The Following Subsystems

• High Vacuum
• Cryogenics and Superconducting Magnets
• High Voltage applications, AC and DC
• RF Power Delivery System
• X-ray with Computed Tomography
• Industrial Robots and Motion Control
• Industrial PLC Controls
• Radiation Dosimetry

Responsibilities For This Position Include

• Maintain a high degree of professional knowledge and safety consciousness according to Varian/SHS guidelines to perform activities under the safest working conditions.
• Provide highly visible customer support including assisting our customer in the operation of the system.
• Serve as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks including planned maintenance in a timely manner.
• Providing accurate, detailed and concise field service reports
• Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
• Complete mandatory training assignments and certifications on time to maintain FDA compliance.
• Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
• Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
• These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings (provided by Varian)
• This Position requires you to be available on a short notice to travel to other Proton Therapy sites and work on one of the following types of shifts, depending on the location
• 1st, 2nd or 3rd, 8 hrs./day
• Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week
• Rotating Weekends
• Up to 85% Travel can be expected

Minimum Required Skills And Knowledge

• Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry
• Must be able to occasionally work at heights above 20 feet or in cramped spaces
• Fluency in English, both written and spoken
• Must have a customer focused attitude
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies
• All candidates are expected to demonstrate intermediate level of knowledge in the proper use of the following tooling:
• Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering

Other Desired Skills And Knowledge

• Fluency in German, written and spoken
• Fundamental knowledge of computer and network systems
• Previous experience in either a High Tech industry or Military technical support roles

Note

Candidate must live within close proximity or be willing to relocate to New York, NY. This is an on-site position that requires onsite work at local customer locations.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

$69,890 - $96,096

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan.
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff ... encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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