Field Service Engineer - Philadelphia PA

DIRECT SALES, US; Philadelphia (Philadelphia County); Remote; USD 64,000 - 100,000; Full time

Job summary

Hologic, a leader in women's health innovation, seeks a Field Service Engineer in the Diagnostics division to service molecular diagnostic and cytology equipment across the Philadelphia area. The role requires 75% travel and operates from a home-based office, with on-call duties and potential overnight stays.

The position emphasizes advanced troubleshooting, customer service, and coordination with Product Application Engineers to resolve issues, while maintaining regulatory and quality

Qualifications

• Must meet customer credentialing requirements.
• Understanding of chemistry principles and chemical handling techniques.
• Experience with electronic testing equipment and diagnostic tools.
• Familiarity with inventory and procurement systems.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution in CRM and escalates as needed.
• Works with Product Application Engineers to resolve quality issues.
• Keeps management advised of issues and developments.
• Ensures instrumentation complies with regulatory and quality standards.

Skills

Customer service

Communication skills

Time management

Robotics experience

Fluidics experience

Pneumatics experience

Customer interaction

Education

BS/BA degree or equivalent experience preferred

AA/AS degree and/or practical Military experience considered

Tools

Electronic testing equipment

CRM systems

Inventory management systems

MS Office

Job description

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are looking for a talented and skilled Field Service Engineer to join our Diagnosticsdivision servicing our molecular diagnostic and cytology equipment across the Philadelphia, PAarea.

Essential Duties and Responsibilities:

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Education:

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience:

• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:

• This person will work out of a home based office
• Position will require 75% plus travel
• There will be on-call duties
• Overnight stays could be 3 to 4 nights a week
• Live in close proximity to an airport

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third-Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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