Field Service Engineer - Northeast US

Franklin Electric

Philadelphia (Philadelphia County)

On-site

USD 65,000 - 90,000

Full time

30 hours ago

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Benefits offered by this job

Paid time off

Parental leave

On-site café

Tuition reimbursement

401(k) with matching

Health, dental, vision

Disability insurance

Wellness programs

Job summary

Franklin Electric is seeking a training-focused engineer in the Northeast US who will deliver technical training to distributors, contractors, dealers, and installers, and oversee product testing and installation support.

The role includes presenting Franklin Electric products at trade shows, gathering market insights, and producing routine and special reports for site and customer analysis. Extensive travel is required.

Qualifications

Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience.
Three to five years of related water systems or industry experience (preferred).
Travels 70 percent of the time, including up to 50 percent overnight travel.

Responsibilities

Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Skills

Training delivery

Technical troubleshooting

Product demonstrations

Customer communication

Travel 70%

Education

Bachelor's degree or equivalent

Job description

Description

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.

This role is required to reside within the Northeast region of the US.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Department: Engineering

Location: US - Pennsylvania

MOVE FORWARD WITH US

What you will be doing:

Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Who we want:

Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

What you need:

Three to five years of related water systems or industry experience (preferred).
Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience (required).
Travels 70 percent of the time, including up to 50 percent overnight travel.

Don’t feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Company Values & Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: