Field Service Engineer M/F

HAHN Automation Group Holding GmbH; Hebron (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA Options

Accident Insurance

Critical Illness Insurance

Short-term, Long-term Insurance, & 1f?

Job summary

HAHN Automation Group US, Inc. seeks a Field Service Engineer to install, maintain, and troubleshoot automated equipment at customer sites.

You will provide technical support during warranty and non-warranty phases, with emphasis on mechanical and electrical diagnostics and control system upgrades. You will travel domestically and internationally as required, mentoring junior staff and contributing to software validation and safety compliance.

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience.
• 3–5+ years in a similar field service/automation role.
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and controls systems.

Responsibilities

• Lead installation, maintenance, troubleshooting, and repair of equipment at customer sites.
• Provide technical support during warranty and non-warranty phases with diagnostics focus.
• Assist with software validation protocols to confirm machine control software safety and performance.

Skills

Troubleshooting

Customer interaction

Electrical & mechanical aptitude

Diagnostics

Team collaboration

Communication

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Tools

PLC programming

HMI

LabVIEW

Machine vision software

Job description

The HAHN Automation Group is the global solution partner for factory automation. The company stands for industry-specific know-how, an extensive project portfolio, and a global organization with a focus on providing service all from a single source. From manual stations to semi-automated cells and full production lines, 1,800 employees across 22 locations worldwide work on custom solutions. In addition, the digital product portfolio helps manufacturers gain a competitive edge by increasing efficiency and paving the way to a smart factory. Customers in the Automotive, Electronics, and MedTech industries have benefited from our expertise for more than 30 years of providing experience and international innovation.

Job description

PRINCIPAL DUTIES AND ACTIVITIES

The principal duties will include, but not be limited to:

• Lead the installation, maintenance, troubleshooting, and/or repair of HAHN Automation Group equipment at customer sites
• Provide customers with technical support and guidance during both warranty and non-warranty phases with an emphasis on mechanical and electrical diagnostics and support
• Participate in commissioning of mechanical, electrical, and control systems as equipment is in the development phase
• Lead the implementation of equipment upgrades and retrofits in the field on HAHN Automation Group equipment, including electrical, mechanical, and control system modifications
• Perform equipment mechanical, electrical, and controls system check-out activities for the automated equipment as it is developed by HAHN Automation Group
• Assist with the development of software validation protocols to confirm the machine control software meets all safety, performance, and technical requirements
• Support customers during machine acceptance testing and qualification activities
• Mentor and train less experienced field service staff in the techniques used to analyze and troubleshoot problems with automated equipment
• Identify and attend outside training sessions consistent with company goals and areas of expertise to ensure continuing education and technical skill advancement
• Provide timely and accurate service reports documenting activities and services performed at customer sites
• Travel required, including overnight travel – potentially domestic and international

Requirements

Education: College accreditation with emphasis in engineering or equivalent field service experience, preferably from within a manufacturing firm—bachelor’s degree with concentration in Electrical or Mechanical Engineering preferred.

Experience: 3-5+ years of experience in a similar industry is required, including an emphasis on equipment assembly, diagnostics, and troubleshooting

Additional skills:

• Ability to troubleshoot and debug complex automation systems, which may involve addressing software bugs, wiring or mechanical issues
• Ability to positively and professionally interact with customers in potentially stressful situations- communicating effectively and using sound judgement
• Proficiency in the use and programming of various PLC, HMI, robot, motion control, LabVIEW, and machine vision software applicationsAbility to read and understanding electrical schematics, pneumatic diagrams, mechanical assembly and component drawings
• Awareness of and dedication to complying with all internal and customer safety policies and government mandated safety regulations relative to the specific work being performed
• Strong analytical and decision‑making skills to define, evaluate, and resolve problems systematically
• Electrical and mechanical ability and aptitude
• Strong technical and analytical skills
• Skilled in the use of various equipment such as hand tools, multi‑meters and other measurement devices (such as calipers)
• Strong communication skills, both written and verbal with competency in computer and Microsoft Office products
• Ability to collaborate in team environments while maintaining individual duties effectively
• Flexibility to travel, domestic and international, sometimes with minimal notice and work additional hours as needed to meet project requirements
• A commitment to integrity, ethical and economical practices, and the organizations mission

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

As a member of HAHN Automation Group, applicants must be able to interact safely in a manufacturing environment. This includes:

• Full body mobility with the ability to bend, stoop, climb, and lift or move 40 lbs. of weight
• The ability to walk within restricted areas of the company manufacturing plant, and customer facilities
• Professional conduct in regards to hygiene and dress
• The ability to read and prepare business documents as well as conduct business over the telephone in a sometimes‑loud environment
• The ability to sit or stand for long periods of time
• The ability to travel to customer, supplier, and/or inter‑company sites via vehicle or airplane (both domestic and international)
• Valid driver’s license with driving record of acceptable risk as defined by HAHN Automation Group US’s insurance company
• Must be legally authorized to work for any employer in the United States now and in the future without employment visa sponsorship

Benefits

HAHN Automation Group US, Inc. offers the following benefits options:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Options
• Accident Insurance
• Critical Illness Insurance
• Short-term, Long-term Insurance, & Life Insurance
• 401K
• Vacation/Sick/Holiday