Field Service Engineer - Jacksonville, FL

Serco; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Serco is seeking a Field Service Engineer in Jacksonville, FL to support Navy SATCOM operations, maintenance, and repair. The role emphasizes on-the-job training, system installation, and troubleshooting across SHF communications and related equipment.

Applicants should have an active Secret clearance, the ability to obtain a CAC, and 8 years of relevant experience with a Bachelor's degree or 10 years with a HS diploma, plus strong communication and travel readiness.

Qualifications

• Active Secret security clearance required.
• Ability to obtain CAC (Common Access Card).
• 8 years of experience with Bachelor’s degree or 10 years with HS diploma.
• Excellent verbal and written communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Serve as Subject Matter Expert for SATCOM systems and related equipment.
• Provide on-the-job training on SATCOM operations, maintenance and repair.
• Support system installations, integrations and upgrades.
• Install, troubleshoot, and repair products and equipment.
• Develop testing protocols and provide training to engineers and technicians.
• Lead and direct tasks and staff for major initiatives.

Skills

SATCOM

Troubleshooting

Leadership

OJT Instruction

Education

Bachelor's Degree

High School Diploma/GED

Job description

Position Description & Qualifications

Are you looking for a Field Service Engineer opportunity at a place where you can make a difference every day? Discover this great opportunity in our Jacksonville, FL location.

If you love high profile and challenging projects supporting the US Navy – Serco has a great opportunity for you! This SATCOM Field Service Engineer will provide On the Job Training instruction on SATCOM operations, maintenance, and repair of systems. A wide degree of creativity and latitude is expected. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Serco supports the US Military as a prime for several contracts. Please visit these links for more information about how Serco supports the U.S. Military https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.

In This Role, You Will

• Serve as Subject Matter Expert for the following: AN/WSC-9(V) NMT (all variants) and/or GBS and/or C-12509 TDMA TIP (all variants), SHF Communication System (all variants); and all supporting patching, cryptographic, and baseband equipment.
• Provide OJT instruction on SATCOM operations, maintenance, and repair.
• Develop, plan, coordinate, and conduct SOVT.
• Report design, reliability, and maintenance problems to program management.
• Support new system installations, integrations, and upgrades.
• Install, troubleshoot, maintains and repair products/equipment.
• Establish testing protocols and standards, providing training and guidance to engineers and technicians.
• Test interoperability of systems, measures transmission/outputs, troubleshoots and resolves issues, and maintains detailed evaluation and repair reports.
• Provide innovative solutions to complex functional problems that impact function's success.
• Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.
• Lead and direct the work of others.
• A wide degree of creativity and latitude is expected.

To Be Successful In This Role, You Will Have

• An active Secret security clearance.
• Ability to obtain and maintain a CAC (Common Access Card).
• Ability to successfully pass a drug/background screening.
• Bachelor's Degree and 8 years of experience
• Or High School Diploma/GED and 10 years of experience in the field.
• Effective interpersonal and communication (verbal and written) skills.
• Ability to analyze, troubleshoot and repair SATCOM systems as an individual and in team situations.
• Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
• Ability to promptly respond to telephone and email requests for technical support.
• Ability to travel up to 25% as necessary.

Additional Desired Experience And Skills

• Active Top Secret Clearance
• Trade school or military training in industrial engineering, electronics technology, information systems, computer science or other related technical field (preferred).
• Navy SATCOM troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.
• Satellite communication (SATCOM) systems operations, maintenance, and repair in shipboard, submarine, and shore-based environments.
• Former Military, Navy is preferred.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].