Field Service Engineer - Implant - Taylor (C3)

Applied Materials, Inc.; Austin (TX); On-site; USD 106,075,000 - 146,026,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Job summary

Applied Materials seeks a Field Service Engineer to act as the primary liaison with customers, installing, maintaining, and upgrading equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address issues.

The role includes startup activities through Tier II, with travel up to 10% and opportunities to participate in bonus and stock award programs. Join a leading global company and support customers worldwide while delivering high quality

Qualifications

• Proven ability to troubleshoot technical issues on complex equipment.
• Effective communication with customers and cross-location teams.
• Ability to use diagnostic techniques and documentation to resolve problems.

Responsibilities

• Serve as direct liaison with customers to install, maintain, and upgrade equipment.
• Perform startup activities through Tier II with limited support.
• Complete qualifications with minimal assistance and ensure quality repairs.
• Escalate issues via calls and collaborate with engineers in other locations.
• Carry out corrective actions and report findings to improve uptime and performance.

Skills

Troubleshooting

Diagnostic techniques

Customer liaison

Communication

Tools

Toolset proficiency

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Salary: $37.00 - $51.20 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Job Overview

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Key Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
• Performs startup activities through Tier II with limited support.
• Able to complete qualifications with minimal assistance.
• Completes quality repairs.
• Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
• May initiate or participate in projects to drive down costs or increase uptime.
• Ability to carry out action plans and report findings.
• Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• May identify procedural issues.
• Can perform most retrofits on equipment.
• Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
• Demonstrates strong interest and knowledge of the customer’s business.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Is consistently able to operate in high pressure or ambiguous situations.
• Solicits customer feedback.
• Understands the impact of various actions/decisions on the account.
• Is aware of potential dissatisfies and escalates as appropriate.
• Develops and executes corrective action plans.
• Performs BKM’s.
• Actively engages in the use of knowledge management systems.
• Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area.

Business Expertise

Uses knowledge of how the team integrates with others to accomplish the team objectives. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.

Leadership

Provides informal guidance and support to more junior team members.

Problem Solving

Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures.

Impact

Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency.

Interpersonal Skills

Explains technical information within the team.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.