Field Service Engineer III

Transmedics; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

FSA

Dependent Care FSA

Short Term Disability

Long Term Disability

401K Plan

Pet Insurance

Employee Stock Purchase Plan

Job summary

TransMedics in Tampa, FL seeks a Field Service Engineer III to repair, maintain, and upgrade Organ Care Systems across a designated region. Travel up to 80% domestically and internationally is required, with nights and weekends possible. Base location is Tampa, with service at customer sites and hospitals.

The role emphasizes independent regional management, accurate reporting, and strong problem-solving for complex electromechanical devices. Valid driver’s license and passport are mandatory.

Qualifications

• Minimum 3 years experience as a Field Service Engineer (BS path).
• Alternate: 5 years with AA/Tech degree.
• Or 7 years with a High School diploma in Field Service.

Responsibilities

• Install, repair, and maintain Organ Care Systems at customer sites.
• Manage an assigned region and ensure timely service and compliance.
• Complete reports and document service activities accurately.

Skills

Electromechanical systems

Troubleshooting

Analytical skills

Driver's license

Passport

Education

BS degree

AA/Tech degree

HS diploma

Job description

Position Summary

The Field Service Engineer III is responsible for the repair, maintenance, and upgrade of all Transmedics Organ Care Systems within an assigned region under the supervision of the field service manager. This role is vital to ensuring the availability and performance of Transmedics lifesaving Organ Care Systems. This role is expected to travel domestically and internationally to any Transmedics internal or customer sites on short notice.

Position Responsibilities

• Install, repair, and maintain Organ Care Systems at internal and external customer sites
• Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
• Complete reports and documentation for service activities in a timely and accurate manner
• Enter data from the completed service activities into the required databases in a timely manner
• Maintain test equipment utilized in service activities
• Drive customer satisfaction through service excellence
• Perform other TransMedics tasks and duties as assigned/required.

Management Responsibilities

This position manages the following positions on a daily basis. This position will not have management responsibilities.

Physical Attributes

• Must be able to travel up to 80% of the time
• Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
• Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice and be available nights and weekend.

Minimum Qualifications

• BS degree with minimum 3 years experience as a Field Service Engineer, or AA /Tech degree with minimum 5 years experience as Field Service Engineer, or High School diploma with minimum 7 years experience as Field Service Engineer
• Demonstrated ability to assemble and disassemble highly complex electromechanical systems
• Strong analytical problem solving skills and trouble shooting skills of complex electromechanical devices
• Must have valid driver's license and valid passport

Preferred Qualifications

• Experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
• Excellent verbal and written communication skills and interpersonal skills
• Ability to work calmly and effectively under pressure and maintain a positive attitude
• Computer skills include Microsoft Word and Excel
• Must be reliable and able to work independently
• Must be detail oriented and highly organized with strong multitasking and prioritization skills
• Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
• Ability to speak a foreign language is a plus

Employee Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan

Equal Opportunity

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.

About TransMedics

Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ's natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS, TMDX launched its National OCS Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.