Field Service Engineer II (Medical Devices) - Boston, MA

Boston Scientific; Worcester (MA); Hybrid; USD 56,784 - 96,512; Full time

Benefits offered by this job

Competitive salary

Health insurance benefits

Career development opportunities

Job summary

Boston Scientific is looking for a Field Service Technician II to join their team in Massachusetts. In this role, you will be responsible for installing, maintaining, and servicing cutting-edge medical systems, ensuring high-quality service and customer satisfaction.

The ideal candidate will possess a technical degree or equivalent experience and have strong skills in troubleshooting complex medical equipment. This position offers a dynamic work environment with a focus on collaboration and customer engagement.

Qualifications

• 1 year of experience with an Associate's degree or equivalent experience in technical field.
• Strong understanding of electronic systems, including analog and digital circuitry.
• Ability to travel approximately 75% of the time for service.

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting of medical equipment.
• Train medical staff on equipment use and safety protocols.
• Manage routine and emergency service requests in assigned territory.

Skills

Troubleshooting complex technical equipment

Customer communication

Field service management

Electronics understanding

Education

Associate’s degree in Electronics, Biomedical Engineering, or related field

High School Diploma/GED with field service experience

Tools

Medical systems and devices

Microsoft Office Suite

Job description

Overview

Additional Location(s): US-MA-Marlborough; US-MA-Quincy; US-MA-Worcester

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific’s Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will reside near Boston, MA and provide coverage to the Northeast Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Required qualifications

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or related technical field; OR an equivalent combination of education, training, and relevant work experience
• Examples of equivalent combinations may include:
  • High School Diploma/GED with a minimum of 3 years of relevant field service, technical, or biomedical equipment experience
  • Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on experience
  • Bachelor’s degree in a related field with relevant technical experience
• Minimum of 1 year in a role requiring travel to customer or field/remote sites
• Strong understanding of electronic systems, including analog and digital circuitry
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Preferred qualifications

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Requisition details

Requisition ID: 631242

Minimum Salary: $56,784

Maximum Salary: $96,512

The anticipated compensation and benefits vary by location and other factors. Compensation is commensurate with experience, education, and certifications. For MA positions: it is unlawful to require or administer a lie detector test for employment. Prohibited substance testing may apply for safety-sensitive roles.

Legal and compliance

Boston Scientific is an equal opportunity employer. The company will continue to take steps to ensure recruitment, hiring, assignment, promotion, and all other personnel decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, disability, genetic information or any other protected class.

Notes

Some US-based positions may require acceptable proof of COVID-19 vaccination status. The company will comply with applicable laws and healthcare credentialing requirements. This role is safety-sensitive and may be subject to a prohibited substance test to enhance workplace safety.