Field Service Engineer II/III

Woodward,-Inc.; Fort Collins (CO); On-site; USD 65,000 - 126,000; Full time

Benefits offered by this job

401(k) match 4.5%

Stock contribution 5%

Tuition reimbursement

Paid holidays (12)

Job summary

Woodward, Inc. is seeking a Field Service Engineer II/III to oversee field service operations, including onsite installations, maintenance, and repairs of equipment. This role involves diagnosing moderately complex issues, traveling about 70% of the time, and reporting to the Fort Collins, CO office when not in the field.

The position offers comprehensive benefits, annual bonuses, stock contributions, and tuition reimbursement, with compensation ranging based on experience and level.

Qualifications

• Proven ability to diagnose and resolve technical issues in the field.
• Strong communication with customers and internal teams.
• Experience with field service installations, maintenance, and repairs.

Responsibilities

• Perform field service operations: onsite installations, maintenance, and repairs.
• Diagnose and resolve moderately complex technical issues in the field.
• Maintain customer relationships and document service activities.
• Provide team support and mentorship to new members.

Skills

Technical Proficiency

Problem Solving

Communication

Team Collaboration

Mentoring

Quality Management

Analytical Thinking

Customer Orientation

Adaptability

Job description

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Field Service Engineer II/IIIThe role of a Field Service Engineer focuses on managing field service operations, including performing onsite installations, maintenance, and repairs of equipment. The position requires leveraging technical expertise to diagnose and resolve moderately complex issues effectively.Travel Requirements—70%. This role reports in to the Fort Collins, Colorado office when not in the fieldLevel 2 Estimated annual base pay: $65,000 (minimum) - $85,000 (midpoint) - $104,000 (maximum)Level 3 Estimated annual base pay:$79,000 (minimum)-$103.999 (midpoint) -$126,000 ( maximum)All members included in annual cash bonus opportunity.401(k) match (4.5%)Annual Woodward stock contribution (5%)Tuition reimbursement and Training/Professional Development opportunities for all members12 paid holidays, including floating holidays.Industry leading medical, dental, and vision Insurance upon date of hireVacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.Paid parental leave.Adoption AssistanceEmployee Assistance Program, including mental health benefits.Member Life & AD&D / Long Term Disability / Member Optional LifeMember referral bonusSpouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible SpendingVoluntary benefits, including:Home / Auto Insurance discountsWhole Life Insurance / Critical Illness Insurance / Legal Assistance / Military LeaveLevel 2Key Responsibilities:Perform Field Service Operations: Conduct onsite installations, maintenance, and repairs of equipment using current technologies.Diagnose and Resolve Technical Issues: Analyze and solve moderately complex problems by evaluating multiple factors and applying technical expertise.Maintain Customer Relationships: Build and sustain productive working relationships with customers to understand their needs and ensure satisfaction.Provide Team Support: Offer informal guidance and support to new team members, enhancing team performance and knowledge sharing.Ensure Compliance and Documentation: Adhere to company policies and procedures while accurately documenting service activities and technical solutions.Key Skills:Technical Proficiency: Demonstrates expertise in current engineering technologies relevant to field service operations.Problem Solving: Analyzes and resolves moderately complex technical issues effectively.Process Knowledge: Understands and applies company processes and key business drivers to daily tasks.Communication: Clearly explains complex technical information to team members and clients.Team Collaboration: Builds productive working relationships with internal and external teams.Mentoring: Provides informal guidance and support to new team members.Quality Management: Maintains high quality standards in personal and team work outputs.Analytical Thinking: Evaluates data and situations comprehensively to inform technical decisions.Customer Orientation: Develops in depth knowledge of customers to effectively address their technical needs.Adaptability: Thrives in dynamic and fast paced environments, adjusting to changing technical requirements.Level 3:Key Responsibilities:Provide Advanced Technical Support: Diagnose and resolve complex technical issues in the field, ensuring optimal performance of equipment and systems.Lead Project Initiatives: Manage small to medium sized projects, coordinating resources and timelines to achieve project goals with minimal risks.Develop and Implement Solutions: Design and execute innovative solutions based on comprehensive analysis of technical challenges and multiple information sources.Collaborate with Cross Functional Teams: Establish and maintain relationships with internal and external experts to facilitate knowledge sharing and drive project success.Mentor and Support Colleagues: Serve as a resource for less experienced team members, providing guidance and fostering a collaborative work environment.Key Skills:Technical Proficiency: Expertise in primary and related technical disciplines, with proficiency in a wide range of technologies.Advanced Problem Solving: Ability to analyze and resolve complex technical issues using judgment based on multiple information sources.Project Management: Skilled in leading and managing small to mediumsized projects from initiation to completion.Independent Work Ethic: Demonstrates the ability to work autonomously with minimal supervision, effectively managing ongoing activities.Effective Communication: Proficient in conveying complex and sensitive information clearly to diverse audiences and building consensus.Team Collaboration: Establishes strong working relationships within and across teams, acting as a resource for colleagues.Industry Knowledge: Understanding of industry best practices and awareness of market competition and differentiators.Mentoring and Support: Acts as a mentor and resource for less experienced team members, fostering professional development.Data Analysis: Skilled in analyzing diverse data sources to inform technical decisions and problem solving strategies.Strategic Impact: Capable of influencing operational and project activities to drive positive outcomes for the organizationApplication window is anticipated to close 7 days from original posting date.This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.