Field Service Engineer II- Colorado Spring, CO

Abbott; United States; Remote; USD 37,000 - 73,000; Full time

Benefits offered by this job

HIP medical coverage

Retirement plan with high employer_con

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Field Service Engineer II for a remote role covering Colorado Springs, CO, with up to 40% travel. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and high customer satisfaction.

You’ll build cross-functional relationships, manage territory logistics, and contribute to service metrics and continuous improvements within Abbott’s Diagnostics Division.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems to ensure peak performance and regulatory compliance.
• Troubleshoot and resolve issues across multiple instruments with precision.
• Own customer satisfaction by managing issues from start to close with proactive communication.
• Manage territory planning, visits, inventory, and on-call rotation.
• Ensure safety and quality documentation for audits and compliance.
• Collaborate with cross-functional teams and mentor other field service reps.
• Aim for service sales targets and KPI achievement; drive continuous improvements.

Job description

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity

This position is remote. Territory: Colorado Springs, CO. Travel up to 40%. Must have a valid driver's license. We’re hiring a Field Service Engineer II within our Diagnostics Division. This is a field‑based, remote role that covers Colorado Springs, CO.

Job Overview

As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross‑functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.

What You’ll Work On

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on‑call rotation, after‑hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross‑functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Preferred Experience

• Strong troubleshooting and problem‑solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Salary and Benefits

• The base pay for this position is $26.50 – $53.00/hour. In specific locations, the pay range may vary from the range posted.
• Benefits coverage: Free medical coverage in the Health Investment Plan (HIP) PPO plan, retirement savings plan with high employer contribution, tuition reimbursement, Freedom 2 Save student debt program, FreeU education benefit, and more.

Work Schedule and Travel

Work shift: Standard.

Travel: Yes, 25% of the time.

Medical surveillance: No.

EEO and Diversity Statement

Abbott is an Equal Opportunity Employer, committed to employee diversity. Abbott is an Equal Opportunity Employer of Minorities, Women, Individuals with Disabilities, Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Corporate Culture

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

Contact Information

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Job Family: Support Services Division

DIVISION: CRLB Core Lab

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS: WORK SHIFT: Standard