Field Service Engineer II

Hitachi Automotive Systems Americas, Inc.; Michigan; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Medical benefits starting day one

Paid parental leave

Customized automation projects

Job summary

JR Automation, a Hitachi Group Company, is seeking a Field Service Engineer II to diagnose, troubleshoot, and resolve robotic automation, electrical, and mechanical issues for customers on-site and remotely. This role requires up to 80% travel domestically and internationally, with a focus on customer success and timely resolutions.

The ideal candidate has 3–5 years of technical experience, strong electrical/mechanical aptitude, and proficiency in reading schematics, blueprints, and robotics

Qualifications

• 3–5 years of relevant experience in field service or similar roles.
• Troubleshoot and resolve moderately complex technical issues.
• Take ownership of specific components or smaller projects.
• Collaborate on planning and architecture discussions.
• Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLC, robots and AutoCAD preferred.

Responsibilities

• Diagnose, troubleshoot, and resolve robotic automation, electrical, and mechanical issues for customers remotely and on-site.
• Repair and maintain robots, PLCs, HMIs, control devices and peripheral equipment.
• Provide exceptional customer support and document cases in the reporting system.
• Work independently and with customers and internal stakeholders to ensure timely issue resolution.
• Perform hardware installation, training, and testing at customer facilities with up to 80% travel.
• Support continuous improvement efforts and promote company capabilities.

Skills

Technical troubleshooting

Electrical aptitude

Mechanical aptitude

Schematic interpretation

HMI/PLC/Robotics

AutoCAD (preferred)

Education

High School diploma or GED

Tools

AutoCAD

PLC

Job description

Location: Holland, Michigan, United States Job ID: R0139591 Date Posted: 2026-08-18 Company Name: J.R. AUTOMATION TECHNOLOGIES, LLC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

Job Description

The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer II as we work together to bring innovative automation solutions to life. Location Type: This is a full-time hourly remote position requiring up to 80% travel.

What We Offer

• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

Role Overview

This Field Service Engineer is responsible for diagnosing, troubleshooting, and resolving robotic automation, electrical, and mechanical equipment issues for customers both remotely and on-site. The role involves repairing and maintaining robots, PLCs, HMIs, control devices, and peripheral equipment while providing exceptional customer support and detailed case documentation. Working independently and collaboratively, the engineer partners with customers and internal stakeholders to ensure timely issue resolution, support continuous improvement efforts, and promote company capabilities. This position also includes hardware installation, training, and testing at customer facilities, with up to 80% domestic and international travel required. The ideal candidate has 3-5 years of technical troubleshooting experience, strong electrical and mechanical aptitude, and the ability to interpret schematics, blueprints, and robotics systems.

How You’ll Make an Impact

• Ability to discuss, diagnose & repair operational and process problems as reported by the customer.
• Troubleshoot, repair and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
• Ability to respond to service calls/activities.
• Thorough documentation of each customer and incident using case reporting system.
• Self-directed to follow up with customers and internal stakeholders.
• Communicate with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
• Actively propagates JR culture within engineering and promotes our capabilities.
• Learn new equipment regularly and support customers with a variety of skill levels remotely.
• Assist with documentation and "support guides" of recurrent issues.

Additional Responsibilities

• Field Engineers (Specific to On-site Work): Conduct on-site hardware installations, maintenance, and testing at client facilities.
• Provide in-person technical support and training to clients and on-site staff.
• Travel to customer locations domestically and internationally up 80%.

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

What You’ll Bring

Education: High School diploma or GED with associated experience.

Skills:

• 3-5 years of relevant experience
• Troubleshoot and resolve moderately complex technical issues.
• Take ownership of specific components or smaller projects.
• Collaborate on planning and architecture discussions.
• Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLC, robots and AutoCAD preferred.

Attributes: Strong analytical, problem-solving, and communication skills; customer service mentality.

Work Environment: Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.

Disclaimer

JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow. Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators. Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to [e-mail]. Queries other than accommodation requests will not be responded to.

Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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