Field Service Engineer I - Semiconductor

Canon USA; Hillsboro (OR); On-site; USD 51,000 - 76,000; Full time

Job summary

Canon U.S.A., Inc. in Hillsboro, Oregon seeks an entry-level Field Service Engineer I to support onsite installations, repairs and maintenance of photolithography semiconductor equipment.

You will be trained to support Canon’s steppers and scanners, work in a cleanroom environment, and join a dedicated team focused on minimizing downtime and ensuring high customer satisfaction.

Qualifications

• HS Diploma, GED, or equivalent required; AA OR BS degree preferred.
• Less than one year of related experience.
• Must be able to travel up to 25%.
• Requires valid driver’s license and acceptable driving record.
• Proficiency in MS Word, Excel, and PowerPoint.

Responsibilities

• Check and maintain equipment within factory standard specifications.
• Instruct customers in the operation and maintenance of the system equipment.
• Perform repair maintenance or unit replacement per factory procedures.
• Provide technical support to customers and respond to operation issues to minimize downtime.
• Identify and report equipment error and status updates to aid troubleshooting.

Skills

Customer-facing

MS Word

Excel

PowerPoint

Education

High School Diploma or GED

AA or BS preferred

Tools

MS Word

Excel

PowerPoint

Job description

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? As a Field Service Engineer I, you will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. This is an entry level position where you will be trained to support Canon’s photolithography equipment (steppers and scanners).

This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

NOTE: Position will work a compressed work week requiring flexibility to change work schedule as required, night shift is a possibility.

Check and maintain equipment within factory standard specifications of system equipment.

Instruct customers in the operation and maintenance of the system equipment.

Perform repair maintenance or unit replacement according to factory procedures independently and with others.

Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.

Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.

Maintain accurate documentation of activity and provide periodic reports.

Work with other technicians in the field to troubleshoot and service equipment.

About You: The Skills & Expertise You Bring

Please note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• HS Diploma, GED, or equivalent experience required. AA OR BS degree in a related field is preferred, plus less than one year of related experience. (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)
• May require up to 25% travel (valid driver’s license and acceptable driving record necessary).
• Requires MS Word, Excel, and Powerpoint proficiency
• Position may require travel to other offices/customer sites within the US. Some overseas travel as needed.
• Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements.
• Must be capable of working independently, prioritizing tasks effectively, and maintaining composure in high-pressure situations or when addressing customer demands.
• This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
• Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
• The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
• The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
• The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

We are providing the anticipated salary range for this role: $24.39 - 36.53 hourly.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.