Field Service Engineer HPLC/UPLC

RXinsider LTD.; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Pace Analytical is seeking a skilled Instrumentation Technician to execute maintenance, calibration, and qualification of instrumentation, hardware, and software. You will provide expert troubleshooting, guidance, and documentation support to ensure accurate data and compliant practices.

The role requires a bachelor’s degree in chemistry/related field and 5 years of instrument troubleshooting experience, with strong communication and cross-functional collaboration skills.

Qualifications

• Complex to specialized instrument knowledge for troubleshooting and repair.
• Experience with metrology standards and calibration.
• Ability to diagnose, troubleshoot and solve problems complexly.
• Proficiency with instrument administration and documentation.

Responsibilities

• Perform complex diagnosis, maintenance, and qualification of instrumentation.
• Calibrate and qualify instruments and equipment.
• Recommend improvements to instrument systems.
• Source parts to maintain instrument consumables inventory.
• Provide analytical instrument support and troubleshooting results.

Skills

Instrumentation troubleshooting

Analytical equipment knowledge

Project leadership

Technical communication

Team collaboration

Safety and compliance

Calibration procedures

Education

Bachelor's degree in chemistry or related field

Job description

SUMMARY:

Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software.

ESSENTIAL FUNCTIONS:

• Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
• Provides calibration and qualification of instruments and equipment.
• Recommends and implements improvements to instrument/equipment/system.
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
• Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
• Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
• Follows Standard Operating Procedures and methods to perform work.
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Complex to specialized knowledge of laboratory and analytical instrumentation.
• Complex to specialized knowledge of metrology standards.
• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
• Complex to specialized knowledge in testing tools, instruments and calibration.
• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
• Methods to resolve area problems, questions, and concerns.
• Comprehensive understanding of applicable area laws, codes, and regulations.
• Complex to specialized understanding of comprehensive testing tools, equipment, and calibration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing complex to specialized instrumentation troubleshooting.
• Administering instrument, mechanical, electrical, and software-based functions.
• Serving as a leader in the design, development, and management of projects.
• Operating in both a team and individual contributor environment, as well as project leader.
• Interpreting, applying and explaining applicable laws, codes, and regulations.
• Preparing expert functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.