Field Service Engineer - Grand Rapids/Lansing, MI

BD; Detroit (MI); Remote; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a Field Service Engineer to deliver remote field-based support with daily travel to customer sites in the Lansing, MI territory. The role requires a valid driver's license, a willingness to travel up to 5% overnight, and after-hours rotation on weekends and evenings.

Associates and technicians with experience in hardware, software, and IT are encouraged to apply. Ideal candidates reside within 30 miles of Lansing, with a background in healthcare technology or related fields.

Qualifications

• High School diploma plus 3 years of related field service experience.
• Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.
• 24x7 after hours experience in a customer-facing/field service environment, required.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Responsibilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding hardware and software system components.
• Execute a preventive maintenance program and support Sales and Implementation teams as needed.
• Provide efficient field services including installations, in-servicing, repair, calibration, and inventory controls.

Skills

Field service

Hardware support

Software support

IT experience

24x7 after hours

Education

High School diploma

Associate degree (preferred)

Tools

Windows OS

BD Pyxis

Networking

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, this role is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.

The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory of Lansing, MI. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver's license is required.

• Home-based position with daily travel to customer sites in the MI territory.
• Work Schedule Monday to Friday 8-5. After-Hours rotation on weekends and evenings is a requirement of the role. After-Hours coverage hours may change based on needs of territory. Prior 24x7 after hours experience is preferred.

Accountabilities

• They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
• Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
• Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years

Qualifications Required

• High School diploma plus 3 years of related field service experience
• Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 after hours experience in a customer-facing/field service environment, required
• Good mechanical, computer, verbal, written, and time management skills, required
• Computer electronics, Windows OS, network experience, required
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Preferred

• Associate Degree in Healthcare Technology or other technical field
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Prior military Bio-Med experience, a plus
• Prior Automated Teller Machine (ATM) experience, a plus
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
• Weight lifting requirement: minimum 70 pounds

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA CA - San Diego Bldg A&B

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$28.20 - $45.10 USD Hourly