Field Service Engineer - Early Career Opportunity

Lam Research; Chandler (AZ); On-site; USD 53,000 - 111,000; Full time

Job summary

Lam Research in Chandler, Arizona is seeking a Field Service Engineer to provide on-site repair and maintenance of complex semiconductor equipment. The role requires strong troubleshooting skills and the ability to collaborate with various teams for optimal performance and customer satisfaction.

Applicants should have a Bachelor's degree in a relevant field and experience with semiconductor equipment. The position may require frequent travel and the ability to work in a clean room environment.

Qualifications

• Experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics.
• Ability to work in a clean room environment.

Responsibilities

• Provide quality on-site repair and maintenance of Lam's systems.
• Conduct diagnostics and troubleshoot equipment issues.
• Serve as subject matter expert for customer support.

Skills

Electronics

Electro-mechanical systems

Troubleshooting

Customer service

Analytical problem-solving

Education

Bachelor's degree in Electronics, Electrical, Mechanical Engineering or related field

Tools

Microsoft Office Suite

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You’ll be on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What You’ll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro‑mechanical and electronic systems at customer sites.
• Perform analytical problem‑solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring to other junior engineers.

Minimum Qualifications

• Bachelor’s degree in Electronics, Electrical, Mechanical, Engineering or related field.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently—domestically and internationally—based on customer needs, with flexibility to work a variety of shifts including compressed and alternative workweeks, overtime and on‑call if needed.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem‑solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Salary

Salary Range for this position: $53,000.00 - $111,000.00. This range is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.