Field Service Engineer- Columbia, South Carolina

BioLegend, Inc.; Columbia (SC); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity in Columbia, SC is seeking a Customer Support Field Engineer to install, maintain, and repair diagnostic instruments, with travel up to 25% across the United States to ensure peak instrument performance. You will support newborn screening labs, drive service contracts and upgrades, and manage service assets and records while maintaining certifications and advancing technical skills.

The comprehensive benefits package includes medical, dental, vision, life and disability insurance, Paid

Qualifications

• Associate degree or military experience with 2+ years in instrument maintenance.
• Valid driver’s license and knowledge of laboratory safety practices.

Responsibilities

• Installation, maintenance, and repair of Revvity instruments to ensure maximum uptime.
• Drive sales of service contracts, upgrades, and laboratory products; support local sales teams.
• Maintain accurate service records, manage inventory and assets.
• Participate in ongoing technical and professional development to enhance customer service.

Skills

Instrument maintenance

Customer service

Travel readiness

Lab safety practices

Education

Associate's degree

Military experience

Bachelor's degree in Engineering/Life Sciences/Electronics/Mechanics

Job description

The Customer Support Field Engineer at Revvity provides expert service and support for diagnostic instruments, focusing on installation, maintenance, and repair, especially in newborn screening laboratories. This role is based in Columbia, SC with up to 25% travel supporting the United States to ensure optimal instrument performance, meet maintenance schedules, and drive high customer satisfaction.

Key Responsibilities:

• Installation, Maintenance, and Repair: Perform installation, maintenance, and repair of Revitty instruments, aiming for zero service recalls. Provide preventive maintenance and warranty services to contract and non-contract customers.
• Business Development: Drive sales of value-added services such as service contracts, upgrades, and laboratory products. Support local sales teams to secure new instrument orders and contribute to company profitability.
• Information/Asset Management: Maintain accurate records, manage inventory, and ensure proper handling of company assets like tools and vehicles.
• Continuous Skill Development: Participate in ongoing technical and professional development to enhance customer service and maintain certifications.

Physical Requirements:

• Regular walking, standing, and use of hands for handling tools and equipment.
• Occasional lifting of up to 100 pounds.
• Must be able to operate a motor vehicle safely for travel within the assigned territory.

Basic Qualifications:

• Associate's degree or military experience with 2+ years’ experience in instrument maintenance.
• Valid driver’s license and knowledge of laboratory safety practices.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Life Sciences, Electronics, Mechanics,

Compensation:

The pay range for this full-time position is a salary $70,000.00 – 93,500.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed.