Field Service Engineer - Colorado Springs, CO

Becton Dickinson; United States; On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to cover the Colorado Springs area. The role involves on-site technical and customer support for pharmacy automation systems, traveling regionally to pharmacies and collaborating with service teams to resolve complex issues.

You will train customers, document cases, and contribute to continuous improvement while maintaining high uptime and strong customer service.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics or Biomedical Engineering Technology preferred.
• 3–5 years field service experience or equivalent combination of education and relevant experience.
• Strong customer service orientation and ability to work independently.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.

Skills

Customer service

Windows OS

Networking

Mechanical aptitude

Hand tools

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics or Biomedical Engineering Technology

Tools

Digital multimeters

Electrical testing equipment

Microsoft Office

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Physical Requirements

Daily car travel (average 4 hours per day) with occasional air travel Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally Stand for extended periods (up to 10-12 hours when necessary)

Benefits

• Fleet vehicle
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location USA CO - Lakewood Additional Locations Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location.

Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $25.50 - $40.80 USD Hourly We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.