Field Service Engineer - Chicago, IL

Molecular Devices; Chicago (IL); Remote; USD 54,000 - 59,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Job summary

Molecular Devices, a Danaher operating company, is seeking a Field Service Engineer to deliver exceptional customer experiences with strong communication and problem-solving skills. The role is fully remote in the Chicago area, supporting customers across the greater Northwest US states.

The position requires an associate degree with 2+ years of field service or a bachelor’s in engineering/biology, plus travel up to 60%.

Qualifications

• Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience.
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail.
• Strong communication skills utilized in a professional manner.

Responsibilities

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

Skills

Field Service

Troubleshooting

Communication

Driver's license

Education

Associate/Bachelor in Engineering or Biology

Military experience acceptable

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.
This position reports to the Sr. Regional Field Service Manager of the Northwest field service team and will be a fully remote role in Chicago area, supporting our customers in the greater Northwest US states.

In This Role You Will Have The Opportunity To

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

The Essential Requirements Of The Job Include

• Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
• Strong communication skills utilized in a professional manner

Travel, Motor Vehicle Record & Physical/Environment Requirements

• This position requires up to 60% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver's license with an acceptable driving record
• This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $39.00 - 43.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].