Field Service Engineer - Charlotte, NC

Packsize; Charlotte (NC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Paid Time Off

HSA/FSA

Life & Disability insurance

Employee Assistance Program (EAP)

Voluntary benefits

Job summary

Packsize is seeking a Field Service Engineer to install, configure, and maintain equipment at customer facilities. You will troubleshoot, perform routine maintenance, and train customers on product capabilities while building strong relationships with clients.

The role requires problem-solving skills, travel to various sites, and adherence to safety protocols. The company offers a comprehensive benefits package and equity in health and security for its team members.

Qualifications

• Customer service mindset and strong communication.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently with little supervision.
• Basic Microsoft Excel/Word or Google Sheets/Docs experience is helpful, but not required.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor’s Degree in a related area preferred.

Responsibilities

• Scheduling tasks at customer job sites.
• Troubleshooting issues using technical drawings and documentation.
• Performing routine maintenance and emergency services as they arise.
• Continuous learning, including customer operational processes, packaging designs, technical specifications.
• Installation of Packsize solutions and training others to use and maintain it.
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity.

Skills

Customer service focus

Windows platforms knowledge

Independent work

Reading technical drawings

Microsoft Office / G-Suite familiarity

Education

Associates Degree or Vocational Training or equivalent

Bachelor’s Degree in related area preferred

Tools

Hand tools

Microsoft Excel

Microsoft Word

Google Sheets

Google Docs

Job description

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-its delivering what's right for our customers, their customers, our people, and the planet.

About the Role

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You'll Do

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

What You'll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms, such as
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor’s Degree in a related area preferred

Travel Requirements

• All work is performed remotely at customers' facilities
• Available on-call
• Overnight travel often required

Working Environment and Physical Demands

• Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment.
• Will frequently operate hand and power tools, computers and other office equipment.
• Occasionally ascend/descend a ladder to access high places on the equipment,Valid driver's license and clean driving record.
• Ability to travel by vehicle or airplane, domestically.

What We Offer

The salary range for this role is $65K-70K USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills.

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance.
• Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection.
• We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

We'll create and maintain more efficient and sustainable packaging process flows from packing to unboxing. We are propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.