Field Service Engineer (Atlanta, GA)

Philips; United States; Remote; USD 40,000 - 62,000; Full time

Benefits offered by this job

401k match

Paid time off

Job summary

Philips in Atlanta, GA is seeking a Field Service Engineer to install, troubleshoot and maintain diagnostic imaging equipment at customer sites. You will manage service calls, ensure customer satisfaction, and adhere to regulatory requirements while supporting regional teams.

The role requires 2+ years in a diagnostic imaging service environment or 4+ years in an electromechanical field, an associate degree in electronics, and the ability to travel within Georgia.

Qualifications

• 2+ years in a diagnostic imaging service environment or 4+ years in an electromechanical industry.
• Associate degree in electronics or equivalent required; BSEE/BSEET/BSME/BSMET preferred.
• Willingness to travel within Georgia and work in office/home office and hospital environments.

Responsibilities

• Install, troubleshoot, service, and maintain imaging equipment at customer sites.
• Provide exceptional customer service by meeting commitments and addressing customer needs.
• Complete administrative duties and ensure compliance with Philips policies and regulatory requirements.
• Collaborate with regional team and pursue opportunities to increase capability and capacity.
• Travel within geography; average 1-4 hours driving daily; overnight stays may occur.

Skills

Customer service

Diagnostics

Electrical theory

Troubleshooting

Education

Associate Degree in electronics

Tools

Testing equipment

Field tools

Job description

Field Service Engineer (Atlanta, GA)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 2+ years of experience in a diagnostic imaging service environment or 4+ years in an electromechanical industry.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service (https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements) position.
• You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business (https://www.philips.com/a-w/about.html).
• Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
• Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
• Learn more about our culture. (https://www.careers.philips.com/na/en/our-culture-philips-careers)

Philips Transparency Details

The hourly pay range for this position in Georgia is $29.00 to $45.00, plus overtime eligible.

This role also includes field service incentive bonus plans, on call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Atlanta, Georgia.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.