Field Service Engineer 3

GE HealthCare; Houston (TX); Híbrido; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance provided

Remote with on-site visits

Descripción de la vacante

GE HealthCare is seeking a Field Service Engineer 3 to serve as a technical expert on PET/NUC/CT modalities. The role is remote but requires onsite work at customer locations within the Houston service area, with occasional work from a home office.

You will troubleshoot, repair, install, and validate complex equipment, lead junior engineers, and drive customer satisfaction through service excellence. Requires after-hours availability and regional collaboration.

Formación

• Advanced technical capabilities in PET/NUC/CT including troubleshooting, repair and installation.
• Valid Driver’s License required.
• U.S. work authorization; no visa sponsorship.
• Ability to work after hours or on-call including weekends.
• Experience with Web apps and Microsoft Office.

Responsabilidades

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance.
• Lead and coach less experienced Field Engineers.
• Communicate with customers and act as escalation point.
• Own customer issues from dispatch to resolution with team alignment.
• Contribute to HQ/Regional initiatives and meetings.
• Co-lead modality meetings as required.
• Recommend value-added services to optimize customer operations.
• Maintain service logs, parts orders, and cycle times.
• Follow GEHC escalation process and action plans.
• Collaborate with Sales and region leadership to growth.
• Support training of clinical staff on equipment.

Conocimientos

Advanced troubleshooting

Customer communication

Leadership

Time management

On-site support

Educación

Associate degree in related field

High school diploma with 8 years experience

Herramientas

Web applications

Microsoft Office

Descripción del empleo

Job Description Summary

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Houston, TX service area. This role will cover the PET/NUC/CT modalities.

Job Description

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.


• May also perform installation, validation and maintenance on assigned equipment.


• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.


• Lead communications with customers and serve as escalation point for customer-related concerns including installs.


• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.


• Lead and communicate HQ and Zone or Area-level initiatives.


• Co-lead regular team or modality meetings as required.


• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.


• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.


• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.


• Effectively communicate and partner with teammates and colleagues.


• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.


• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.


• Keep up to date with competitor information and market trends.


• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.


• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.


• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.


• May include application training of clinical or scientific staff on designated equipment

Qualifications/Technical Requirements

• Educational and Technical Requirements


• Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment


• Or high school diploma/GED and 8 years of relevant experience


• Advanced technical capabilities in ( PET/NUC/CT ) including troubleshooting, repair and installation.


• Must have and maintain a valid Driver’s License.


• Experience with Web applications as well as Microsoft suite of products.


• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


• Ability to be available after hours and/or work a rotating on-call schedule including weekends.


• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.


• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.


• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes