Field Service Engineer 2 (MR) - Memphis/Jackson, TN

Scorpion Therapeutics; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Senior Field Service Engineer for MRI equipment maintenance and repair in hospital settings. Focus on preventative maintenance, troubleshooting, repairs, and installations of complex MRI systems.

Role includes leading installations, managing customer relationships, addressing escalations, and driving customer satisfaction while adhering to hospital protocols and regulatory requirements.

Qualifications

• Associate degree or military experience with 4+ years of relevant technical experience, or a high school diploma with 6+ years of relevant work.

Responsibilities

• Lead MRI equipment installations and onboarding at customer sites.
• Manage customer relationships, address escalations, and drive service excellence to ensure satisfaction.

Skills

MRI troubleshooting

Preventative maintenance

Equipment installation

Education

Associate degree or military experience

High school diploma + 6 years experience

Tools

Web applications

Microsoft tools

Job description

Role

Senior Field Service Engineer specializing in MRI equipment maintenance and repair within hospital and healthcare settings.

Objectives

Objectives include ensuring optimal diagnostic service delivery through preventative maintenance, troubleshooting, repairs, and installations of complex MRI systems.

Responsibilities

Responsibilities encompass leading equipment installations, managing customer relationships, addressing escalations, and driving customer satisfaction through service excellence.

Technical scope

Technical scope covers MRI troubleshooting, repair, and installation, requiring experience with electronic medical equipment and familiarity with web applications and Microsoft tools.

Additional duties

The role involves proactive communication, adherence to regulatory and hospital protocols, and supporting service sales initiatives.

Qualifications

Qualifications include an Associate degree or equivalent military experience with 4+ years of relevant technical experience, or a high school diploma with 6+ years of relevant work.

The candidate must hold a valid driver's license, be able to work flexible hours, and lift up to 35 lbs.

Preferred skills

Preferred skills include physical dexterity and the ability to work in various physical positions.

High-value specifics

High-value specifics include focus on MRI modality, diagnostic equipment maintenance, and customer-focused service within a healthcare environment.

Work location

The work location is Jackson, TN, with potential for after-hours and on-call duties.

Position details

The position requires U.S. work authorization and involves travel, with relocation assistance provided.