Field Service Engineer 2

GE HealthCare; Texas; Hybrid; USD 75,000 - 95,000; Full time

Job summary

GE HealthCare in Houston, TX is seeking a Field Service Engineer 2 to perform preventive maintenance, installations, troubleshooting, and repairs on X-Ray equipment within a hospital or healthcare system. You will join a team focused on patient care and customer satisfaction, driving timely service and compliant operations.

Ideal candidates bring field service experience with imaging equipment, strong communication skills, and the ability to coordinate with regional teams; on-call availability

Qualifications

• Experience in field service for imaging equipment preferred.
• Ability to troubleshoot, repair and install imaging equipment.
• Strong customer communication and escalation management skills.

Responsibilities

• Perform preventative maintenance on X-ray equipment to ensure optimal patient care.
• Troubleshoot, service, repair and install equipment of moderate complexity.
• Lead communications with customers and serve as escalation point for concerns.
• Own issues from dispatch to resolution and ensure timely follow-up.
• Collaborate with team members to provide effective solutions and support revenue growth.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Maintain relationships with customers and ensure satisfaction and compliant documentation.
• Adhere to hospital protocols and company policies; document work daily with debriefs and metrics.
• Partner with customer/sales to recommend value-added services.
• Utilize escalation processes and coordinate with regional support for corrective actions.

Skills

Field service experience

Customer communication

Multi-tasking

Education

Associate degree or military education

High school diploma/GED + 6 years experience

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

As a Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for X-Ray modality within a hospital or healthcare system in Houston, TX.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Roles and Experiences:

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

• Perform troubleshooting, service repairs and installations of moderate complexity

• Lead communications with customers and serve as escalation point for customer related concerns, including installations

• Own customer issues from dispatch or identification of issue to resolution.

• Proactively engage with other team members to ensure appropriate solution for the customer

• Leads installations, validations, maintenance, and service repair needs on designated equipment.

• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications/Technical Requirements:

• Educational and Technical Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment

• Or high school diploma/GED and 6 years of relevant experience

• Technical capabilities in (Imaging) including troubleshooting, repair and installation

• Must have and maintain a valid Driver’s License

• Experience with Web applications as well as Microsoft suite of products

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

• Must have field service experience with X-ray or a similar imaging modality.

Physical Qualifications:

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes