Field Service Engineer

Energy Consulting group; West Virginia; Hybrid; USD 70,000 - 85,000; Full time

Job summary

A leading global 3D printing solutions provider is seeking a Field Service Engineer to provide support for customers across the US and parts of Central and South America. This role requires installing, maintaining, and repairing additive manufacturing machines, with travel expectations up to 100%. Candidates must have a B.Sc. in Engineering or equivalent experience, strong communication skills, and legal authorization to work in the U.S.

Benefits

Healthcare benefits including medical, dental, and vision

401(k) with company matching

Tuition assistance

Qualifications

• B.Sc. Engineering or Associates degree and 2 years technical experience.
• Legal authorization to work in the U.S. required.
• Excellent communication skills, listening skills, and interpersonal skills.

Responsibilities

• Install, perform preventive maintenance, and repair on machines.
• Document all work performed using service reporting procedures.
• Maintain interface with customer technicians on equipment status.

Skills

Field service experience

Communication skills

Troubleshooting skills

Customer service skills

Education

B.Sc. Engineering or Associates degree

High School Diploma and 5 years field service experience

Job description

Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Job Description

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of Auburn, Alabama or West Chester, OH. Travel expectations are up to 100% (Road Warrior). The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repairs and deliver trainings on Colibrium additive manufacturing machines. These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules and meeting or exceeding quality & industry standards.

Roles and Responsibilities

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repair and training across the region.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Able to communicate technical ideas, trainings and subjects through written and verbal communications.
• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines.
• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.
• Document all work performed using computer-based service reporting procedures.
• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).
• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers.

Required qualifications

• B.Sc. Engineering / Associates degree and 2 years technical experience, a High School Diploma and 5 years field service or electrical / mechanic technician experience, or equivalent military experience.
• Willingness to travel domestically and internationally as business requires.
• Willingness to work Weekends and Holidays as needed.
• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem‑solving techniques.
• Shows initiative, high standards, motivation and outside of the box thinking.
• Demonstrated ability to work well with limited direction and information.
• Demonstrated ongoing effort to maintain knowledge of current technology.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
• Note: Military experience is equivalent to professional experience.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Additional Information

The base pay range for this position is $70,000-$85,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close on November 21st, 2025.

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax‑advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time‑off for vacation or illness.

Equal Opportunity

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No