Field Service Engineer

Knorr Bremse Group; Northern (KY); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Vacation leave

Paid holidays

401k

Stock option

Parental leave

Job summary

KB Signaling is seeking a Field Service Engineer (FSE) to join our USA/Canada operations. This entry-level role connects customers with technical support, supports installation, calibration, repair, and maintenance of railroad signaling equipment, and travels to sites as needed.

Ideal candidates hold an Associate in Electronics or a Bachelor's in EE/EET/CS/ Electromechanical engineering, enjoy solving problems, and are ready to travel up to 30%.

Qualifications

• Associate in Electronics or bachelor’s degree in EE, EET, Computer science, Electromechanical engineering
• Ability to work individually and in a team
• Aptitude and passion for solving complex technical problems
• Strong written, verbal, analytical skills
• Proficient in Microsoft Office
• Flexibility in relocation

Responsibilities

• Provide technical instruction and assistance over the phone and in person to customer representatives regarding installation, operation, calibration, repair, and maintenance of railroad equipment at customer sites.
• Perform on-site installation and maintenance support for railroad signaling equipment and systems including setup, calibration, verification, troubleshooting, and repair.
• Troubleshoot signaling equipment using fundamental engineering principles and product knowledge.
• Respond to emergency troubleshooting and issue resolution needs during assigned hours.
• Maintain knowledge of warranties and product bulletins and advise customers accordingly.
• Plan and/or execute internal and external training on product knowledge and signaling systems.
• Develop technical knowledge of signaling equipment and apply engineering principles to resolve issues.
• Perform administrative tasks such as writing reports, ordering materials, obtaining quotes, travel planning, and asset organization.
• Operate call systems and issue tracking tools to document customer calls thoroughly.
• Provide leadership to skilled labor at customer sites and maintain safety compliance.

Skills

Teamwork

Problem solving

Communication

Microsoft Office

Willing to relocate

Education

Associate in Electronics

Bachelor’s degree in EE/EET/CS/ Electromechanical engineering

Tools

MS Office

Job description

ON-SITE/REMOTE:On-site

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling platforms and solutions, supporting our Control, Command, and Signaling (CCS) global business unit. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

KB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

JOB DESCRIPTION:

KB Signaling (KBS) has an opening for a Field Service Engineer (FSE). The FSE is an entry level key role in the KB Signaling business and serves to connect KBS customers (internal/external) to technical support experts for KB Signaling products. The FSE’s serve customers in the USA and Canada regions in the transit, short-line, and class-one railroads.

A FSE will work directly with Product Solution Engineers, Product Managers, Account Executives, Customer Service, and Manufacturing to resolve technical product issues and answer product related questions, calls, and emails. In addition, the FSE will travel to customer sites in support of field issues (troubleshooting, installation support, training, and repairs).

An FSE will travel an average of 30% of the time to fulfill their responsibilities.

Required Qualifications:

• Associate in Electronics or bachelor’s degree in EE, EET, Computer science, Electromechanical engineering
• Ability to work individually as well as contribute to a team project
• Aptitude and passion for solving complex technical problems
• Strong written, verbal, analytical skills
• Proficient in Microsoft Office
• Flexibility in relocation

Desired Characteristics:

• Methodical troubleshooting and problem solving
• Demonstrate ability to work independently in a multi‑site, team environment
• Excellent communication skills (both written and verbal)
• Like to travel

Specific FSE Responsibilities:

• Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair, and maintenance of railroad equipment installed at customer sites.
• Perform on-site installation and maintenance support for railroad signaling equipment and systems including equipment setup, equipment calibration, equipment operational verification, equipment troubleshooting, and/or equipment repair.
• Troubleshoot railroad signaling equipment and systems by leveraging a broad understanding of railroad signaling products and employing fundamental engineering principles.
• Respond to requests for emergency troubleshooting and issue resolution needs for railroad customers during both normal and non-normal business hours depending on rotational assignments.
• Maintain knowledge of applicable product line warranties and product technical bulletins and effectively advise customers regarding the same.
• Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate appropriate levels of product and railroad signaling knowledge.
• Develop and expand personal technical knowledge and expertise regarding railroad signaling equipment (both new and legacy) and regarding engineering principles to apply in resolving customer issues.
• Perform a variety of administrative tasks including: writing technical reports, ordering lab/field materials, obtaining vendor quotations, preparing status and trip reports, booking travel arrangements, shipping material, tracking time allocation, managing expense accounts, and organizing FSE area assets, networks, and tools.
• Operate call systems and issue tracking tools to document customer calls by recording pertinent information efficiently and thoroughly.
• Provide leadership and technical direction to skilled labor individuals who are performing work on customer sites.
• Maintain a strong safety mindset to assure all executed work reflects the technical and safety requirements within all customer and Alstom safety standards.

The anticipated salary range for candidates who will work in Grain Valley is $65,100 to $97,700 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. KB Signaling is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents and annual bonuses based on achievement of certain metrics of up to 4% of annual salary. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.